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November 13, 2018
Question

HOW DO i DELETE OR EDIT AN INCORRECT DEPOSIT AMOUNT?

  • November 13, 2018
  • 2 replies
  • 13 views

I'm reconciling and found an incorrect deposit amount but program won't let me delete or editthe deposit.  

2 replies

November 13, 2018

What happens when you try to delete the deposit?

November 14, 2018

Hey there, @Bed,

 

I appreciate your time visiting us today. Let me help you delete your deposit.

 

You'll normally get an alert when modifying a deposit that's already linked to your bank or invoice. To correct this, we'll need to undeposit the transaction first before editing or deleting it.

 

Let me guide you how to do that:

  1. Go to the Reports tab.
  2. In the Search field, look for Deposit Detail.
  3. Update the date to show the deposits you'd like to modify.
  4. Click the Run report button.
  5. Click the amount in the Amount column.
  6. Click the customer name in the Received From column.
  7. On the transaction, click the deposit date below the customer name.
  8. In the Bank Deposit window, uncheck the customer name.
  9. Click Save and new.
  10. The amount now will show as a pending deposit in the Bank Deposit screen.
  11. Click the customer name again to open the transaction.
  12. Update the Amount received.
  13. Click Save.


Once done, you can now redeposit the corrected amount and resume your reconciliation.

 

Please let me know how this goes. I'm here to help you anytime.

August 29, 2020

This procedure does not seem to work. What do you mean by "uncheck the customer name"? I am trying to put in a customer name because right now it says "(Name not specified)". I've been going around in circles trying to correct deposits. I get error messages no matter what I try to do. Surely there is a straightforward way to correct the customer name, which is almost never correct as pulled in by QB Online.

Level 9
August 30, 2020

I appreciate you for performing the steps provided above, Poonie.

 

Our live support agents will be your number one resource to resolve this. I would recommend reaching out to them. They have available tools to do a screen-share with you and further check at your account to help you right away.

 

Here's how to contact them:

 

  1. Select Contact Us.
  2. Enter your concern, then click Let's talk.
  3. Choose a way to connect with us:
    Start a chat with a support expert.
    Get a callback from the next available expert.

I'd appreciate it if you'd update me on how the call or chat goes. I want to make sure everything is taken care of for you. If you have any other concerns, please feel free to post them anytime here.