HOW DO i DELETE OR EDIT AN INCORRECT DEPOSIT AMOUNT?

This procedure does not seem to work. What do you mean by "uncheck the customer name"? I am trying to put in a customer name because right now it says "(Name not specified)". I've been going around in circles trying to correct deposits. I get error messages no matter what I try to do. Surely there is a straightforward way to correct the customer name, which is almost never correct as pulled in by QB Online.

Let me share with you the steps on how you can correct your deposit in QuickBooks, @Poonie.

Before that, the "uncheck the customer name" in step no. 8 means that removing the customer name in the RECEIVED FROM column. You can also simply click the name of the customer in this column. Then, press backspace in your keyboard to remove the customer.

If you wanted to correct the name of the customer, we can follow these steps:

1. Go to Sales and select Customers.
2. Click the name of the customer and click Edit.
3. Correct the name of the customer and select Save.

Once done, this will automatically update the name of the customer to all transactions that were linked to it. 

In addition, you can customize the Deposit Detail report in QuickBooks. This way, it would be for you to review the details of this report. You can also memorize it to save its customized settings. 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

I cannot backspace in the "Received From" field because it takes me to the Sales Receipt. And if I try to change the customer name in the Sales Receipt window I get an error message because the Sales Receipt is linked to the deposit. As I said, going around in circles.

I should also mention there is no Customer Name associated with many of the deposits. So I can't just change the name.

I appreciate you for performing the steps provided above, Poonie.

Our live support agents will be your number one resource to resolve this. I would recommend reaching out to them. They have available tools to do a screen-share with you and further check at your account to help you right away.

Here's how to contact them:

1. Select Contact Us.
2. Enter your concern, then click Let's talk.
3. Choose a way to connect with us:
   > Start a chat with a support expert.
   > Get a callback from the next available expert.

I'd appreciate it if you'd update me on how the call or chat goes. I want to make sure everything is taken care of for you. If you have any other concerns, please feel free to post them anytime here.

when I get to #9 I get the error below:

Hi nikki_provost.

Instead of following Jen_D's steps, you can simply delete the deposit transaction by clicking More at the bottom and selecting Delete. Then, recreate the deposit with the correct amount. That will do it.

Feel free to go back to this thread if you have other questions in mind.

Thank you so much!! This didn't look clickable so I completely missed it! Thanks!