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MaryLurleenM
Moderator

How do I fix a deleted reconciled transaction, I want it undone?

Hello there, 4gencorp1,

 

You might want to check on the filters in the bank register. The date of the recorded transaction might not have been included. Click on the funnel icon to change the filters.

 

If the transaction is still missing, let's try the browser troubleshooting. Let's begin by accessing your account in a new incognito or private window of your browser. This way, we can check if this issue is related to your current browser or not. Let me guide you how:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Once completed, you can log back into your account and check if you can now see the transaction. If it's already displayed, you can clear your browser's cache to optimize it. Also, your browser can start from scratch and improve your QuickBooks Online browsing experience. You can also use a different browser. 

 

Let me know if there's anything else you need.

4gencorp1
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

So apparently in trying to fix this on my own i created a debit and a credit on this same entry. 

I will screen shot it

CCC8A4C5-57CD-44EA-9FC5-2266E1C084F3.jpeg

DivinaMercy_N
Moderator

How do I fix a deleted reconciled transaction, I want it undone?

Thank you for getting back here, @4gencorp1

 

You can also use the Audit Log to find the re-created transaction. Here's how:

 

  1. Go to Settings and choose Audit log.
  2. Look for the re-entered transaction, select View, and take note of which account the transaction is posted. auditl1.JPGauditl2.JPG
  3. Next, go to the Accounting menu and choose Chart of Accounts (you can also locate the Chart of Accounts by clicking the Settings icon).
  4. Find the account on which the re-entered transaction is associated.
  5. Click View Register.
  6. Scroll down and look for the customer's name and the transaction number.
  7. Once done, refer to the steps provided by my colleague, MaryLandT to reconcile the transaction. 

 

For a detailed guide in reconciling your transactions, please see our reconciliation hub at this link.

 

You might also want to visit our Webinars and Events page to watch helpful videos that can guide you with your QBO tasks. To get started, just click the hyperlink. 

 

Feel free to post here again if you have further questions about finding your transaction in QuickBooks. I'm always around to help you. Have a good one. 

muenstermann
Level 4

How do I fix a deleted reconciled transaction, I want it undone?

There is no create button nor (+) selection in my QBO. Is this a journal entry? Running into the same issues. 

ReymondO
Moderator

How do I fix a deleted reconciled transaction, I want it undone?

Good day, @muenstermann.

 

Are you referring to the +New icon on the left side menu? If so, this button will basically help you in creating new transactions into QuickBooks. This also includes entering a journal entry into the program.

 

If you're unable to see this option, it could be that it was hidden. To unhide it, press the three dash icon on the top of your QuickBooks window. You can check the screenshot below as your reference. 

new plus icon.PNG

If you're still getting the same issue, I'd recommend using a privae window and login back to QuickBooks. Simply press the following shortcut keys: 

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to see the +New icon, clear the cache in your regular browser. You can also use another supported browser as an alternative option. 

 

Additionally, you can check out this article to get more info about the common question in QuickBooks Online: Get started with QBO - Frequently Asked Questions.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll get back to you as soon as I can. Keep safe. 

muenstermann
Level 4

How do I fix a deleted reconciled transaction, I want it undone?

Thank you Reymond O, After fussing with much frustration I did figure it out. My greatest challenge has been more in the area of the SBA Loan that the Cares Act and Stimulus program has been paying principal and accumulated interest on. Trying to develop a 'mock' bank account or other asset to draw from has been a 16 hour fiasco. 

 

Everything is balanced out with the exception of the standing loan that I had with the SBA pre-COVID. I have exhausted all efforts and no one in the group seems to have a valid answer as to how to resolve. 

 

But I do appreciate your input. It is helpful. 

 

I am resorting to passing the current results to my Accountant and begging for his forgiveness on that small portion of the account. I am just hopeful that I can get it figured out before the end of my next fiscal year.  

HT8
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

There is no Plus (+) icon on my QBO. What can I do?

Charies_M
Moderator

How do I fix a deleted reconciled transaction, I want it undone?

I appreciate yo hopping in this thread, HT8.

 

Let's check if this has something to do with the browser you use. Browsers have caches that temporarily save your browsing data. When it's full, you could experience unusual behaviors in QuickBooks like missing Plus icon. Below are some of the keyboard shortcuts that you can follow:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

If this works, you may want to clear the browsing history of your regular web browser. This will remove previously stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

 

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

 

If you have other questions or need further assistance, please let me know. Keep safe and have a nice day.

sur930
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

Hi Quickbooks team

I have recreated the transactions with the same details and also manually mark R in the relevant account register. but still, some transactions are showing Reconciled in register and some are still showing deleted in the discrepancy report please check the attached screenshot.

Please solve the issue.

KlentB
Moderator

How do I fix a deleted reconciled transaction, I want it undone?

I'm here to help you fix that, sur930.

 

After recreating and manually marking the transactions as reconciled, you'll want to make sure that you're using the actual transaction date. This is to ensure that your transactions in QuickBooks match your real-life bank account. That said, you'll want to open the bank register holding the transactions and then review the dates.

 

It's also possible the there are still deleted transactions that haven't been recreated. You can use the Transaction List by Date report as a reference. Here's how:

 

  1. Select Reports from the sidebar menu.
  2. Under For my accountant, choose Transaction List by Date.
  3. Set the appropriate reporting date and accounting basis.
  4. Click Run report.

I'm also adding these articles to help resolve common reconciliation issues in QuickBooks Online:

 

I'm just a comment away if you have any other concerns or follow-up questions. Have a great rest of the day.

bbski
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

I recreated a deleted transaction that had been reconciled but when I go to the register to mark it as reconciled, that transaction is not showing up in the register so how do I mark it as reconciled? 

jensangels
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

When I am in the Audit log the transactions I want to create has a grey arrow and won't let me click on it. How can I fix this account?

jamespaul
Moderator

How do I fix a deleted reconciled transaction, I want it undone?

Hello, jensangels.

 

I'd like to help you out in fixing this. 

 

When you go to the Audit log, where did you see the grey arrow? Are there any specific transaction you'd like to recreate or duplicate? 

 

I'd appreciate if you could provide more details about the issue. Adding screenshots would also help a lot. 

 

Looking forward to your reply. 
 

 


 

RichA3
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

I do not see gear icon on my 2017 version 

aldertroot
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

@nc13 I know you had this "deleted transactions" recon problem like 2 years ago. Were you ever able to get it resolved? Facing the same now. Thanks! 

JessT
Moderator

How do I fix a deleted reconciled transaction, I want it undone?

Hi RichA3 and aldertroot,

 

Thank you for joining the conversation. I'll continue to help you both. RichA3 are you using QuickBooks Desktop?

 

In QuickBooks Online, a deleted transaction will be reported as a discrepancy on the Reconciliation Change Report. It will stay there even if you enter a replacement and mark it as reconciled. This is to remind users that the original transaction was deleted within that reconciled period. What other users do is re-reconcile the affected period, so they get a new report that doesn't have a discrepancy. Below are the steps to redo the reconciliation.

 

Step 1: Mark all transactions within the affected period as unreconciled, or simply remove the R marks.

 

  1. Go to the Accounting tab on the left and choose Chart of accounts.
  2. Choose the account you're working on, and click on View Register.
  3. Click the mark of each transaction until it changes to blank.
  4. Click on Save, and confirm your changes.

 

Step 2: Reconcile the affected period again.

 

  1. On the bank register page, take note of the ending balance of the period to be reconciled.
  2. Go to Accounting and choose Reconcile.
  3. Enter the Ending balanceEnd date, and click Start reconciling.
  4. Select all transactions within the period until the difference is 0.00.
  5. Click Finish now.

 

In QuickBooks Desktop, doing a mini reconciliation for a replacement transaction will remove it from the Reconciliation Discrepancy Report. It should be a mini reconciliation (special or off-cycle reconciliation), not just put a checkmark to indicate it has been reconciled. Learn more about reconciling previously deleted and re-entered checking or credit card transactions.

 

I'm also adding this article for your additional reference: Fix beginning balance issues in QuickBooks Desktop.

 

Let me know if you have other questions in mind. Take care and have a good one!

NCEntrepreneur
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

Quickbooks....why don't you just make it possible to undelete/undo???  Seems like that would make things a lot easier on your subscribers.  ?????

Akami7H
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

1- how to fix beginning balance discrepancy of reconciled deleted transaction?

                                                                                                                                                                                   2- How to fix reconciled deleted transactions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

AnneMariee
QuickBooks Team

How do I fix a deleted reconciled transaction, I want it undone?

Thanks for joining the thread, Akami7H.

 

Let me provide answers to your questions about fixing reconciliation issues.

 

First, you'll want to review your last reconciliation to fix the beginning balance discrepancy. The opening balance for the current reconciliation could be affected by any changes made to the last reconciliation.

 

Additionally, you can review the Audit log to view the details of the deleted transactions. Then, you can recreate them manually.

 

Here's a step-by-step guide on how:

 

  1. Click the Gear icon.
  2. Under Tools, select Audit log.
  3. Locate the deleted transaction. Then, click View.
  4. Take note of the transaction details.
  5. Recreate the transaction manually.

 

Once done, you can change the status its status to Reconciled (R) in the bank register. Check this article out for more details: Undo or remove transactions from reconciliations in QuickBooks Online.

 

For future help, here's a guide on adjusting entries: Enter an adjusting entry for a reconciliation in QuickBooks Online.

 

Keep in touch if you have other concerns about reconciling your accounts. I'm just one post away to help you out. Stay safe!

LTRAVERS
Level 1

How do I fix a deleted reconciled transaction, I want it undone?

I cannot find the + or create option.  I saw your screenshot, but i am not seeing it.

MichaelaS
QuickBooks Team

How do I fix a deleted reconciled transaction, I want it undone?

Hi There, @LTRAVERS.
 

I appreciate you for following the steps provided. In order to better understand the issue that your facing, may I know which QuickBooks product are you using? Please provide us with a detailed explanation of your concern and a screenshot of the problem. Please mask any personal identifiable information (PII) for security reasons.
 

Feel free to get back on this thread. I'll await your response to better assist you with this matter. Take care.

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