I appreciate you getting back to us, @lcarnel.
You can consider renaming or deleting those employees who are inactive to ensure you can import the list in your QuickBooks Desktop account.
Here's how:
- Go to the Employees menu, then select Employee Center.
- From the Employees drop-down, select All Employees to show all employees including the inactive ones.
- Right-click the name of the inactive employee and select Delete Employee.
- Click the Hide inactive name button to confirm.
Here's an article for more details: Delete or hide an employee name in the Employee List.
Once done, go back and try to export the employee list, then import via the IIF file. For more guidance, feel free to check out this article: Export, import, and edit IIF files.
If the issue persists, I highly recommend contacting our Phone Support Team. This way, they can investigate the issue further and provide additional troubleshooting steps to get you back to working order.
As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.