I don't understand, if this is impossible to fix in Quickbooks, then it makes no sense that finding an accountant and giving them access to our Quickbooks account will mean that they can fix the problem in Quickbooks. If it's impossible for Quickbooks to fix, then how can an accountant using Quickbooks fix it when you just said that the issue can't be fixed through Quickbooks?
On the other hand, if an accountant can magically update or undo the reconciliation date in Quickbooks, then why can't I, as a superadmin do it to my own account? Do you give special privileges to an "accountant" account or something? And if so, then I can just make a new Quickbooks login and tell Quickbooks to make my secondary account an accountant so I can fix this obvious issue? Why would you restrict that correction from the business owner? I am a little confused...or I understand it correctly and am upset that you are purposely withholding some functionality from the owners who are paying to be able to do all our own accounting as if WE are the accountants for our businesses.
For what it's worth, the "accountant" we hired to do our taxes told us WE had to do the reconciliation ourselves before he could file our taxes, so the accountant told us to do the reconciling and you are telling us HE has to do the reconciling, which makes no sense that I'm not allowed to fix a simple and known error like the year so I can move on and reconcile the rest of the months last year. I'm a little frustrated you're withholding this functionality. Is there really nobody who can go into the back end and just update the date or something?
