How to remove a 'Online Payee' flag from a Vendor?

I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing, Vermont_Steve.

I appreciate you for performing some troubleshooting steps to remove the Online payment flag on the vendor profile. Those are also the recommended solutions to resolve the issue you've experienced. Since you already sent your company file to Data Services to remove the flag, we can wait for the file to be submitted back to you to see if it is successfully removed.

We can also contact our Technical Support Team to help you with this one. They have all the necessary tools to determine the cause and guide you with a fix. You can check out our support hours to ensure we can assist you on time. Here's how: 

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a brief description of your issue, then click Let's talk.
5. Then choose your preferred way to connect with them.

Moreover, check out these links on how to manage your pay bills and other related topics: 

• Use Online Bill Pay in QuickBooks Desktop
• Expenses and vendor

In the meantime, we can choose another payment method when paying a vendor. Here's how:

1. Go to the Vendors menu, then select Pay Bills.
2. Choose the correct accounts payable account from the dropdown.
3. Select the checkboxes of the bills you want to pay from the table.
4. Tap any discount or credit that you want to apply to the bills.
5. Enter the date you paid the bill.
6. Select the payment method:

• Check - Select the Assign check number if you plan to manually write the check. Select To be Printed to print the check or add it to the list of checks to print.
• Credit Card - You can use credit cards to pay bills, then print a payment stub.
• Online Bill Payment - You can directly pay your vendor bills in QuickBooks. It also records your payment automatically so your reports are accurate.
• Online Bank Payment - The payment processor will print and mail a check to the employee. You can select Include reference number if you want the bill or credit reference number to be sent along with your name and account number.
• Cash, Debit or ATM card, Paypal, or EFT - You can select Check, then Assign check number even when you’re not paying with an actual check. Enter the type of payment in the check number field or leave it blank.

Once done, hit Pay Selected Bills. Then, tap Done, or press Pay More Bills if you have other bills you need to pay.

Feel free to visit our QuickBooks Help Article page for more insight about running your business in your account.

This should point you in the right direction. Keep me posted on how it goes after reaching out to our support team. I want to make sure this is taken care of. You have a good one.

I appreciate the quick response.

Data service has already returned the file.  It cleared the errors, but didn't clear the flag so the next bill pay attempt resulted in the same errors.

Support was stumped (hence why I was sent to Data Services)

Online Bill Payment is not supported in Vermont by your Payment Partner

I am looking for a solution to this same issue. Did you ever receive a working answer?

We appreciate you chiming into this thread, Jim. I'll ensure you can reach the appropriate support to help remove the online payee flag so you can begin processing online bill payments accordingly.

Beforehand, have you tried the mentioned troubleshooting above? Disabling the online banking associated with the vendor and the Data Services can help remove the online payee flag from your vendor.

If the issue persists, I recommend contacting our live support team. Equipped with the necessary tools and expertise, they can delve deeper into the underlying cause and deliver an effective fix or alternative.

Here's how:

1. Open your QuickBooks.
2. Proceed to the Help menu, then select QuickBooks Help.
3. Choose to Contact Us.
4. Enter a brief description of your concern, then Continue.
5. Use your Intuit account to sign in and select Continue.
6. Choose Continue with my account.
7. Enter the single-use code sent through email.
8. Either choose to chat with us or Have us call you.

Additionally, ensure to observe their support hours to connect with them conveniently.

In the meantime, you'll want to select another payment method when paying your vendor to settle your balances. For more information, refer to this article: Pay bills in QuickBooks Desktop.

Moreover, utilize the Transaction List by Vendor report to generate a comprehensive list of your bills and payments. You can tailor this data to include other relevant information that aligns more closely with your business requirements.

We'll get back to you immediately if you require additional assistance managing your vendors or handling bills and payments in QuickBooks Desktop. We're always around to provide the help you need in any way.