I accidentally refunded a customer. How can I stop the transaction from processing?

Thanks for letting us know about your concern, @trish19.

To check the refund process, we’ll have to review your account. For security reasons, I recommend contacting our payments support team. They can also assist you on how to stop the transaction from processing.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help (?) menu at the top right.
3. Select Contact Us.
4. Enter your concern, then chose Let's talk.
5. Select Start a chat with a support expert.

For more insights, feel free to check out this article: Contact Payments.

Additionally, here's how to receive and record the accounting for invoice payments.

If you still need help with QBO, click the Reply button and leave a comment. I’ll be around to assist further. Stay safe and have a good day.

Hi, @trish19.

Hope you’re doing great. I wanted to see how everything is going about the refund process concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I use QB pos 19 with lane 5000, but sometimes if you don't hit save only after a transaction it will automatically refund the customer.. how can i stop from this auto refunds...as most of time the customer had left the store. I s there a way to stop the refund please

Welcome to the Community space, npat.

I'll share some information about the refund process in QuickBooks Point of Sale (QB POS)

Refunding customer in QB POS is a manual process. The transactions weren't successful that's why it's refunded automatically. Also, let's repair your QuickBooks Point of Sale installation since this can help you resolve some issues with the software.

Here's how:

1. On your keyboard, press Windows + E to open the Computer window.
2. Choose Uninstall or change a program. In a certain version of Windows, it may just say repair *See below*
3. Select your version of QuickBooks Desktop Point of Sale and click Uninstall/Change.
4. In the Point of Sale Installation window, click Next and select the Repair radio button.
5. Hit Next again and click Repair.
6. Select Finish. 

Furthermore, please save all POS system transactions to avoid an automatic refund on your customer's payment.

I've also included this article to help you understand the refund process or voiding payments in the POS system: Void or refund customer payments in QuickBooks Point of Sale.

I'm all ears if you need further assistance with the refund process. Have a great day.

Thanks for your quick response. I do like to say is that its not a manual process for us... as its done automatically if we don't click on save only tab and even after the transaction was successful. So is there any way we can just do like no refunds period in the setting to make my life easier please.

sorry for the confusion but its not refunding the guest card its Voiding it. 

Hello, npat. 

Thank you for getting back with us. Since the guest card keeps voiding it, I recommend reaching out to our customer support team. They'll be able to pull up your account and investigate the root cause of your issue. You can get their phone number by going to this article: Contact Payments or Point of Sale Support.  

For reference about the refund, please check out these articles:   

• Void or refund transactions in QuickBooks Payments
• Learn how to void or refund payments you process through QuickBooks Online

I'll be right here if you need further help with other things in QuickBooks. Just post your questions below or mention me on your posts. Have a great day!