It looks like you're referring to an ACH payment from your customer, Ednaschneider76. Let me help you with finding the bank deposit.
In addition to what gayatriluthfias20 shared, if a customer makes a payment through bank transfers (ACH payment), it can take 2-7 business days before it gets deposited to your account. Although, it will vary depending on these factors:
- Time of day you enter transactions.
- Weekends and federal holidays.
- The financial institution where transactions are deposited.
- How long it takes for your bank to verify and process electronic deposits.
You log in and check your QuickBooks Payments account. Then, click Deposits under Activity & Reports to check the transaction.
Let me add the reference concerning the common questions about payments deposits in QuickBooks Online for more information.
You can also reach out to our QuickBooks Payments support so they can trace the deposit.
Feel free to visit the Community if you have other concerns. We're just around to help you.
