I have a deposit for an invoice that failed to deposit to the bank. How can I fix this so I receive the funds?

Hi, Phil.

I'm here to help you with handling your declined invoice payment or deposit.

Once you use QuickBooks Payments to process credit, debit, or ACH bank transfer payments, the funds go into the external bank account you pick. If there are issues with your bank or incorrect information, payment or deposits will be rejected. Thus, you can review your bank information and make sure everything is accurate.

If not, update your bank, contact your customers and have them initiate the payment again using the same link. If you can't correct your bank information or click on something, I recommend doing the steps using a private window to narrow down the result. Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works, I recommend going back to your original browser, then clear its cache to start fresh. Moreover, you can use other supported and up-to-date browsers, and make sure to add Intuit as a trusted site to prevent your browser from potentially blocking site content.

For more tips about updating bank account for QuickBooks Payments and handling rejected deposits, you can open these articles:

• Change the account QuickBooks deposits payments into
• Handle a rejected or failed bank transfer payment

You can also review the topics from this link for additional resources while working with your invoices and other customer's transactions: Topics about your company's income and customers.

If you have any other follow-up questions about payments and deposits, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

I don't know how any of what was sent to fix this issue is accurate.  I have a failed deposit to my bank account from the quickbooks account.  I have changed my banking info, but how do i do the transfer with the same money again...I'm not contacting the customer to have them reissue. 

Allow me to join the conversation and share details about unsuccessful online payments, TraylerJ.

Once a deposit is rejected, the system can no longer reprocess it. The payment will also be returned to your customer's account. This is the reason why the previous response suggested to let the customer initiate the payment again. 

Since you already updated your bank details, you can delete the original invoice. Then, create another one and send it to the customer. This way, they can reprocess the payment and make sure that it will be deposited into your account.

Follow these steps on how to delete the invoice:

1. Open the transaction from the Sales menu.
2. Click More at the bottom and select Delete. 
3. Confirm that you want to delete it by clicking Yes.

Once done, recreate the invoice and send it back to your customer so they can re initiate the payment. Other options on how to record it are discussed here:

• Handle a Rejected or Failed Bank Transfer Payment
• How to Record Customers' Bounced Checks Using Accounts Receivable

Let me also share this article in case you might run into this type of situation in the future: What To Do If Your Check Bounces And Your Bank Account Has Non-sufficient Funds.

Keep me posted in your reply if you're able to record the second payment. You can also ask follow-up questions if you need anything else.