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Level 1

I have a "Update Credit Card" warning on my home screen that I have updated and my card has been charged $1 on three different transactions but the warning still appears

 
4 Comments
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QuickBooks Team

I have a "Update Credit Card" warning on my home screen that I have updated and my card has been charged $1 on three different transactions but the warning still appears

Let me lend you a hand to get through with this, @jsmythinc.

 

A credit card may not update or stop working during and after its expiration month, or if you're not authorized to process the transaction. 

 

Since you mentioned that you've already updated your credit card, it could be that there's a delay when relaying a message to our system during the process. There are times that internet speed can also affect how transactions are being delivered from one area to another. We can also double-check if the information is correct when you update the credit card.

 

Here's how:

 

  1. In the QuickBooks Payroll Center, click the Update Credit Card link.
  2. This will lead you to the QuickBooks Payroll Account Maintenance page.
  3. Log in to your Intuit Account.
  4. In the Service Information Section, click the Reactivate link.
  5. Review the type of payroll service and the number of employees it is for. Then, click Proceed to Checkout.
  6. Select a Payment Method and enter the Card Security Code. Then, click Submit.
  7. Select Continue and click Place Order.
  8. Select Next, then Click Return to QuickBooks.

 

When the alert or message is no longer visible in the Payroll Center, you can proceed with your payroll processing.

 

However, if the Update Required message is still showing in the Payroll Center, I recommend reaching out to our chat support so they can run some tests to identify the cause of this issue. You can reach by following these steps below:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. Click Start messaging

 

To ensure we address your concern on time, check out our support hours.

 

We're open 24/7 and always ready to assist. I'm looking forward to helping you out in the Community.

Highlighted
Level 1

I have a "Update Credit Card" warning on my home screen that I have updated and my card has been charged $1 on three different transactions but the warning still appears

I used the instructions provided and once again my credit card was charged another $1 by Intuit but the credit card warning is still there. I go into my Intuit account and see that all is updated as well but when I start QuickBooks the warning appears as always. There's got to be a better way of handling this!

Highlighted
Level 1

I have a "Update Credit Card" warning on my home screen that I have updated and my card has been charged $1 on three different transactions but the warning still appears

 
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Moderator

I have a "Update Credit Card" warning on my home screen that I have updated and my card has been charged $1 on three different transactions but the warning still appears

Hello @jsmythinc,

 

I appreciated the results you shared after following the steps above to resolve the error message prompted every time you log in to your account.

 

Since you still receive the message, I'd recommend contacting our Customer Care Support. Someone can review the charge taken out to your credit card. He/she can also help you further investigate the root cause of this unexpected behavior. To do so:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter Error Message: Update Credit Card in the Search address.
  5. Click Start Messaging.

I'm adding a few references here for ideas about our support types/hours and other related tasks.

 

Let us know in the comments if you have any other questions.

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