Let me lend you a hand to get through with this, @jsmythinc. A credit card may not update or stop working during and after its expiration month, or if you're not authorized to process the transaction. Since you mentioned that you've already updated your credit card, it could be that there's a delay when relaying a message to our system during the process. There are times that internet speed can also affect how transactions are being delivered from one area to another. We can also double-check if the information is correct when you update the credit card. Here's how: In the QuickBooks Payroll Center, click the Update Credit Card link. This will lead you to the QuickBooks Payroll Account Maintenance page. Log in to your Intuit Account. In the Service Information Section, click the Reactivate link. Review the type of payroll service and the number of employees it is for. Then, click Proceed to Checkout. Select a Payment Method and enter the Card Security Code. Then, click Submit. Select Continue and click Place Order. Select Next, then Click Return to QuickBooks. When the alert or message is no longer visible in the Payroll Center, you can proceed with your payroll processing. However, if the Update Required message is still showing in the Payroll Center, I recommend reaching out to our chat support so they can run some tests to identify the cause of this issue. You can reach by following these steps below: Go to the Help icon and select QuickBooks Desktop Help. Select Contact Us. Give a brief description of your issue, then select Continue. Click Start messaging. To ensure we address your concern on time, check out our support hours. We're open 24/7 and always ready to assist. I'm looking forward to helping you out in the Community.

Question

I have a "Update Credit Card" warning on my home screen that I have updated and my card has been charged $1 on three different transactions but the warning still appears

Forum|Forum|6 years ago
March 20, 2020
2 replies
10 views

No text available

QuickBooks Desktop

R

ReymondO

Moderator

Let me lend you a hand to get through with this, @jsmythinc.

A credit card may not update or stop working during and after its expiration month, or if you're not authorized to process the transaction.

Since you mentioned that you've already updated your credit card, it could be that there's a delay when relaying a message to our system during the process. There are times that internet speed can also affect how transactions are being delivered from one area to another. We can also double-check if the information is correct when you update the credit card.

Here's how:

In the QuickBooks Payroll Center, click the Update Credit Card link.
This will lead you to the QuickBooks Payroll Account Maintenance page.
Log in to your Intuit Account.
In the Service Information Section, click the Reactivate link.
Review the type of payroll service and the number of employees it is for. Then, click Proceed to Checkout.
Select a Payment Method and enter the Card Security Code. Then, click Submit.
Select Continue and click Place Order.
Select Next, then Click Return to QuickBooks.

When the alert or message is no longer visible in the Payroll Center, you can proceed with your payroll processing.

However, if the Update Required message is still showing in the Payroll Center, I recommend reaching out to our chat support so they can run some tests to identify the cause of this issue. You can reach by following these steps below:

Go to the Help icon and select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Continue.
Click Start messaging.

To ensure we address your concern on time, check out our support hours.

We're open 24/7 and always ready to assist. I'm looking forward to helping you out in the Community.

J

JonpriL

Level 9

Hello @jsmythinc,

I appreciated the results you shared after following the steps above to resolve the error message prompted every time you log in to your account.

Since you still receive the message, I'd recommend contacting our Customer Care Support. Someone can review the charge taken out to your credit card. He/she can also help you further investigate the root cause of this unexpected behavior. To do so:

Go to Help.
Select QuickBooks Desktop Help.
Click Contact Us.
Enter Error Message: Update Credit Card in the Search address.
Click Start Messaging.

I'm adding a few references here for ideas about our support types/hours and other related tasks.

Let us know in the comments if you have any other questions.

J

Janet69

My Quickbooks account has been canceled because I could not update my payment info

J

Janet69

When I click on the credit card update it says that I am not authorized on this account! I am the administrator for this account!

J

Janet69

This site is no help at all!

A

AileneA

Moderator

Hello, Janet69.

I want to make sure you get the help you need with your concern.

Modifying the credit card details needs to be Master or Company Admin authorize. Let's double-check the roles and permission you have by checking the User list if you logged on as Admin.

Here's how:

Go to the Company menu, then select Users.
Choose Set Up Users and Roles.
Enter the admin password, then click OK.
Tap the User List tab.

Once verified as Admin assigned roles yet error persist, I suggest reaching out to our Customer support team. They have the tools to verify your account details securely to assist you with updating your credit card information. You can follow my colleague JonpriL's steps above on how to reach out to our customer team.

I've added articles below to learn more about roles and permissions:

I want to ensure you got everything covered. You can always find me here if you have any other concerns or additional questions. Have a pleasant day ahead. Take care!

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