Hello there, @usbonc.
I've checked from our records and haven't found any ongoing investigations about the problem you're having. To narrow down the cause of this unexpected behavior, let's log in to your account via a private window and perform the task there. This window doesn't save the browsing activities of the local device.
Here are the keyboard shortcuts to help you open a private window:
- Google Chrome: Ctrl+Shift+N
- Mozilla: Ctrl+Shift+P
- Safari: Command + Shift + N
If it works well, go back to the original browser and clear the cache. Clearing the cache would delete the internet files that might be causing unexpected behavior. You can also use other supported browsers as an alternative.
Also, may I know what's going on and how can I help you get back to business? I'd appreciate if you can provide details of your concern, so I can lend a hand in fixing the issue.
For free tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.
Please let me know if you have any additional questions or other concerns by leaving a comment below. I'm always here to help. Take care and stay safe.
