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anand2
Level 1

I want to downgrade from Plus to Simple, but QB does not allow it since I have multicurrency turned on. How can I override system not allowing me turn off multicurrency?

I used multicurrency for one transaction and don't need it anymore. Cost for Plus is double that of Simple.
2 Comments 2
AileneA
QuickBooks Team

I want to downgrade from Plus to Simple, but QB does not allow it since I have multicurrency turned on. How can I override system not allowing me turn off multicurrency?

Hi there, @anand2

 

Thank you for reaching out to us. Let me share with you some insight about multi-currency, once you switched it on, you had to check a box that said you understand that you cannot turn it off once activated. This is because the currency conversion information will have to be accounted for in the system moving forward.  

 

That being said, I'd like to have to go to help you through chat or call with our Customer support. This way, we'll able to pull up your account in a secure environment and to check a way to downgrade your subscription.  

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with us:  

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.  

 

To know more about how Multi-currency works in QuickBooks, you can visit this article: How Multicurrency works

 

If you have any questions or concerns about this, please feel free to reach back out. Have a great day!

Fiat Lux - ASIA
Level 15

I want to downgrade from Plus to Simple, but QB does not allow it since I have multicurrency turned on. How can I override system not allowing me turn off multicurrency?

@anand2 

You may have 2 options with a workaround:

1. Keep using QBO Plus

2. Downgrade to QBO SS

 

Utilize this 3rd party tool to migrate your data between QBO accounts.

https:// transactionpro.grsm.io/qbo

 
Once you are ready to proceed, open a new QBO account with discounted price for up to 6 months.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

If you are able to run this process once, you may repeat it for every semester to minimize your cost.

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