I was wondering why those Sales Receipts I deposited to Undeposited Funds does not reflect in my Bank Deposit when I'm about to make one.

Welcome to the Community forum, cleofe-cabrera.

I can help you in reviewing the "Deposit to" field on your Sales Receipt to know where your payments are going. 

Here's how:

1. Click Sales in the left navigation menu. 
2. Select All Sales tab, then filter the transactions to Sales Receipt only. 
3. Click Apply and locate the Sales Receipt to open. 
4. Once Sales Receipt is open, go to the Deposit to field. 
5. From there, you'd know as to why the Sales Receipt didn't show up when making a Bank Deposit. Then, what specific account the deposit is going.

For your visual reference for the steps I've provided above, check below screenshots:

The following link contains in-depth details about how Undeposited Funds work in QuickBooks Online:

• What’s the Undeposited Funds account?
• Deposit payments into the Undeposited Funds account in QuickBooks Online

If you ever have questions related to your QuickBooks, just click the Reply button. I'm more than happy to help.

Hi Mirriam,

Thank you for your assistance. I really appreciate it. But I already checked all the entries I made for Sales Receipts for the month of September and all 30 transactions do not appear in my Bank Deposit page. I wonder why that is. I even tried using invoice and receive payments deposited to Undeposited Funds but still does not reflect on the other end. See my sample sales receipts and please let me know if I made a mistake with my entries.

Let's find out why it doesn't show on the Bank Deposit page, cleofe-cabrera.

Based on the screenshot you've provided, it's possible that the payments were directly deposited to your bank account. The payments should show when you selected the Undeposited Funds account in QuickBooks.

The Daily Sales you've selected under the Deposit to drop-down could be an asset account or bank account. You may want to go back to the transaction and make sure that the correct account is selected.

Join us again here if there's anything else we can do to help.

Hi Glinette,

Thank you for your assistance too. Glad that I can get a lot of help here. Honestly, this is my 1st time working with Quickbooks. And I am backtracking sales of my clients to encode in QB from January 2019. But we later agreed we will just work starting September so I first encode the sales and then check if it reflects in the bank deposit but it sure didn't. It also means I did not make any bank deposits yet. I've read the links Mirriam mentioned above about Bank Deposits and it says there it should automatically reflect in Bank Deposit as long as you deposit it to Undeposited Funds.

Our subscription is only Simple Start, does that matter? See attached file for sample list of Sales Receipts.

I appreciate your effort following the steps shared by my colleagues, @cleofe-cabrera.

Using Undeposited Funds (U/F) and making deposits are also available in the QuickBooks Online Simple Start version. 

First, I've noticed in your first screenshot the account selected in the Deposit to field is Daily Sales. I know you already check the sales receipts you entered for September, but to make sure all the transactions are posted to the Undeposited Funds, let's run the Transactions List by Date report.

Here's how: 

1. From the left pane, select Reports.
2. Search and select Transaction List by Date.
3. Choose the transaction date range.
4. Click Customize. 
5. From the Filter drop-down, select Transaction Type.
6. From the Transaction Type drop-down, select Sales Receipt.
7. Hit Run report.
8. Check the account used in each transaction in the ACCOUNT column. 

You can change the account by clicking the transaction, and select Undeposited Funds in the Deposit to drop-down. Then, hit Save and close.

Once done, let's go back to the Bank Deposit page. Perform the steps I've outlined for you:

1. Click the Create (+) icon.
2. Choose Bank Deposit.
3. Update the Account.
4. Make sure the correct date is selected.
5. All the sales receipts deposited in the U/F account will display on the Select the payments included in this deposit section.

If you get the same result, you can go to the Bank Deposit page on a private browser. This to check if the overloaded files in your browser are causing the unexpected behavior you’re getting. If it works fine, clear your browser’s cache.

I've attached an article about how to combine and make a bank deposit, as well as to review U/F account: Deposit payments into the Undeposited Funds account in QuickBooks Online.

Don't hesitate to visit us again if you have additional questions. I'll be happy to help.

Hi,

I've tried all your suggestions and still, it won't reflect bank deposit all my undeposited accounts. Under Undeposited Account of my Chart of Accounts, when I click Account History, all Sales are reflected there, so I know I did enter the correct account. But still, when I go to bank deposit, no daily sales are reflected. I hope someone can help me with this. Thank you!

I appreciate the screenshot you've provided, @cleofe-cabrera.

Looking at the screenshot, your daily sales are recorded in the undeposited funds. Let me walk you through in depositing those transactions to your desired bank account.

1. Go to the Plus Icon (+).
2. Select Bank Deposit.
3. From the Account drop-down, choose the account where you want to deposit the transactions.
4. In the Select the payments included in this deposit section, mark the transactions you want to deposit.
5. Click Save and Close. 

Here's a short video clip on how it works:

Feel free to leave your comments below if you have other questions. I'm always here to help.

You're always welcome, @cleofe-cabrera!

I'm glad to know you're back on track, and you're able to resolve the issue with your Undeposited Funds. The resolution you've shared will surely help other customers in this forum who are having the same issue.

You might also want to read this article to know more about bank deposits in QuickBooks: What are Bank Deposits in QuickBooks?

Please know that the Community has your back, and I'd be glad to help if you ever need further assistance. Cheering you to continued success!