If you remove an account in your chart of accounts to add a new bank, can you get back all your transactions from the previous bank in QB Online?

Good day to your info915,

I'm here to help save your transactions. All reviewed and added transactions will remain when you remove a bank in your Chart of Accounts.

Let's start by disconnecting the old account from online banking. This will stop QuickBooks from downloading new transactions. Then, make it inactive in your register if you don't plan to use it.

Disconnect an account connected to online banking:

1. Go to the Banking menu or Transactions menu.
2. Choose the blue tile for your bank account.
3. Select the pencil ✎ icon to edit the account, then select Edit account info.
4. Uncheck the Disconnect this account on save check box.
   
5. Click Save and close.

Make an account inactive:

1. Go to Settings ⚙ and select Chart of Accounts.
2. Find the account you want to delete.
3. Select the Action ▼ drop-down and choose Make inactive.
   

Once done, download old transactions from the old one. After that, add your new financial institution and import them to the new account.

If you wish to merge those two accounts, you make the old one a sub-account to the new bank. This will combine all transactions. Check out the Create subaccounts in your chart of accounts for instructions and detailed steps.

I've also added this article for additional information: Delete an account you no longer use. It will help keep your books simple and organized.

Let me know if there's anything else you need, just comment below. I'm always around to help.

Thank you and stay safe!

How do you reactivate a credit card account that you inactivated? I need its balance to still be under the Credit card parent so I can reconcile it accurately.

Hello @edm1015,

You can simply inactive a credit card sub-account by including all the inactive accounts directly from the small Gear icon.

1. Go to Accounting.
2. Select Chart of Accounts.
3. On the small Gear icon, select Include inactive.
4. Under the ACTION column, select Make active.

Lastly, here's a few articles you can read for ideas about how you can manage your accounts: Reports and Accounting for QuickBooks Online.

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

I accidently made a credit card inactive that I still need to categorize transactions for and do my monthly reconciliations for but even after making it active again, none of my transactions are there and the credit card is no longer in the "banking" tab like I need it to be. Is there anything I can do?

Hello @cck1988,

Thank you for reaching out to us here in the Community space. I can help you retrieve your credit card account in QuickBooks Online.

QuickBooks creates a journal entry when you make an account with a balance inactive. It moves the remaining balance to another account.

Your existing transactions don't disappear and stay on your financial reports. However, if you decide to use the account again, QuickBooks won't move the balance back or change the journal entry.

You can bring back the balance by removing the adjusted transaction created by QuickBooks. After making it active, view your register in the chart of accounts and remove the system-generated entry (see screenshot below).

However, please note QuickBooks won't add missing transactions back to the account or edit any journal entries it made to balance your accounts.

You'll need to bring over missing transactions again into QuickBooks. The credit card account will only show in Banking if you link it to bank feeds or upload bank data manually.

Also, I want to share this link to understand more about the difference between disconnecting and making an account inactive: Disconnect accounts connected to online banking in QuickBooks Online.

Sometimes there are downloaded bank transactions that are already showing in QuickBooks. You can exclude or match them to the existing data to avoid duplicates. For more information, I've attached this article: Categorize and match online bank transactions in QuickBooks Online.

Let me know if you have more questions about the credit card account. I'll be sure to get back to you. Take care.