Thanks for bringing this to our attention, the_tile_setters.
Once there is a new installation, QuickBooks uses the default file location. This is the reason why loans are missing in the Loan Manager. As an initial step to resolve this, we'll need to run the Quick Fix my Program from the QuickBooks Desktop.
Here's how:
- Download the QuickBooks Tool Hub file. Save the file.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Then, run the Quick Fix Program to run a quick repair on the program.
Here's how:
- In the QuickBooks Tools Hub, select Program Problems
- Select Quick Fix my Program.
- Open QuickBooks and run Loan Manager.
For additional troubleshooting options, you can check out this article and proceed to Solution 2: Loan Manager is missing in QuickBooks Desktop
You can also check out this guide for more information about QuickBooks Loan Manager: QuickBooks Loan Manager.
If the recommended steps above doesn't work, our QuickBooks Care Support is always ready to back you up. I suggest calling them for further investigation.
Here are some steps to contact support:
- Click Help at the top menu and select QuickBooks Desktop Help.
- In the Have a Question? window, enter a topic.
- Click Contact us.
- Hit the Get a callback button.
I'll be right here if you need help with anything about QuickBooks. Wish you all the best.