Lost connection to Axos Bank

I’ll connect you with our Live Support Team, who can take a closer look at your account in a secure environment and conduct a thorough investigation into the issue, mbliss1002.

They have specialized tools and resources to address your situation.

Here’s how you can reach them:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

Feel free to reach out if you need further assistance with QuickBooks.

@mbliss1002 

Try opening your QBO account on any private/incognito browser.

Thanks, but that didn’t work.  

Good morning, @mbliss1002. 

Thanks for reaching back out and letting us know that trying an incognito window or private browser didn't work for your business. Allow me to give you some other details on what the 103 error usually means and what you can do to correct it. 

Banking error 103 usually occurs due to an incorrect username or password for the bank account you're trying to connect to. Review and go over the steps below to fix the error: 

1. Confirm your sign-in info is correct
2. Check if your bank requires third-party access
3. Enter your bank sign-in info in QuickBooks

Please come back if you have any other questions or concerns. We want to ensure that you get your bank connection back as soon as possible. Have a great day! 

Same for me. This has been going on since July. Reported to QBO but they do nothing but send periodic updates that they're "working on it."

Any updates from QBO? I'd really link to reconcile my books before the end of the year. This is ridiculous that some have seen this since July of this year and nothing. 

Additionally, the sole reason I have AXOS is to take in Mobile Deposits and since that experience with QuickBooks is the worst and unreliable, I have to use another bank. 

Please QBO provide an update here...

Hello there, Willy. 

I hear your frustration, especially since reconciling your books is a crucial task as the year-end approaching.
 

While I’d love to assist you, our Live Support team is the best resource for this. They have the right tools to review this matter thoroughly and provide you with accurate updates.
 

Here's how to connect with them:  
 

1. Navigate to the Help menu.
2. Select the Search option and type contact support.
3. Click the Contact Us tab at the bottom.
4. Enter a short description of your concern.
5. Choose a way to connect with us.
    

Also, you can check their support hours to contact them at a convenient time.
 

Please let us know if you have additional questions.

Wow! For the amount of money that QB charges small businesses, I am amazed at the lack of resolution here. This is obviously a WIDESPREAD PROBLEM caused by QB, and they are doing nothing to resolve it but tell each individual user to create a support ticket. 

My Axos bank accounts connect seamlessly to every other software integration I use them with. QBO is the ONLY connection that experiences this difficulty. 

FIX IT QB! What are we paying you for?

Same for me. 

Same issue for me.

I had a case open for months, finally received an email notification that it was resolved.

Went to try and reconnect my AXOS account, still the same issue.

Clearly a widespread issue that Quickbooks/Intuit hasn't resolved.

This is frustrating...

This is incredibly frustrating!! The original syncing issue occurred when AXOS updated their portal and now has a new URL: https://onlinebanking.axosbank.com/

All that it will take is for QB and AXOS to communicate!  They are vendor "partners" to each other, they have to be in order for their websites to "sync". Axos has to alert Quickbooks to update the URL - it's so simple, any engineer can do this easily on the backend but I don't understand why it's taking a year to fix this issue. There have to be MANY Axos + QB customers out here, everyone needs to issue tickets to both Axos and QB for them to escalate this.

Same thing happened to me. They sent email indicated that it was fixed. It definitely isn't - STILL!

Intuit - What is the status of this fix?

@dixcon 

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

Hi there, Dixcon. As of now, this issue is part of an open case, and our team is actively working with Axos Bank to get things fully resolved.

To help move things along, I recommend reaching out to live support to ensure your account is flagged and included on the list of affected users.

Here are the steps to do that:

1. Navigate to the Help menu.
2. Select the Search option and type contact support.
3. Click the Contact Us tab at the bottom.
4. Enter a short description of your concern.
5. Choose a way to connect with us.

Also, you can check their support hours to contact them at a convenient time.

Please let us know if you have additional questions.