Lost option to sort in Payments to Deposit Window

I appreciate you sharing your concern with us, DebAutry.

As I've tried it on my end, I was able to have the Sort Payments By option. I can see how convenient this would be for you to sort payments for deposits easily. I've added a screenshot for reference.

With that, this may cause some data issues within your company file. To help you enable this option to appear on your company data, let's run the Verify Rebuild Data tool. Let us first ensure your QuickBooks Desktop is up-to-date. This way, you'll always have its latest features and fixes.

To verify the data:

1. On the top menu, click File and select Utilities.
2. Click on Verify Data.
3. Select OK when QuickBooks doesn't detect any problem with your data.
4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
5. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, click File and choose Utilities.
2. Click OK if you receive a prompt to back up your company file.
3. Select OK when the rebuild is complete.
4. You can run the Rebuild Data again to ensure there's no error.

You can visit this detailed article for additional information: Verify and Rebuild Data in QuickBooks Desktop.

Moreover, you may browse through this reference to guide you more about its other fixes on your data file: Fix data damage on your QuickBooks Desktop company file.

Feel free to reply in the comments below if you require additional assistance making deposit payments in QBDT. We'll be delighted to assist you further. Have a good one!

Thank you so much for your response!  I did go through all of the Verify/Rebuild steps as you outlined below, and was disappointed to see that it made no change; we still do not have the sort option as pictured in your screen shot.

This has been a source of frustration for about a year.  Nothing we try seems to fix this issue!

I do appreciate your effort to help us - I will keep looking for the answer to this puzzle.

Deb A.

Definitely not there. I cannot believe this is gone either. Must have this back !!!!

Not working after a rebuild too. It’s not an option. The field has been removed. 

Called Quickbooks, it’s a know issue that is in tech support being investigated. Has something g to do with Merchant Services 

Did you all figure this out? Thanks to all who can help this option made my life easy but now I cannot see it.

Hi mangyan,

I can see how helpful it would be to be able to sort the payment method.

Currently, we haven't received any reports about the issue you encountered. Have you tried the verify and rebuild steps shared by my colleague above? If so, yet, the same thing persists, I'd suggest reaching out to our phone support so we can investigate this further.

You can contact them through the Help menu. Then, select QuickBooks Desktop Help.

Whenever you have concerns about depositing payments, you can check this reference: Record and make bank deposits in QuickBooks Desktop.

Keep me posted if you need help managing your QuickBooks file. I'll be around to help you out.

We ahave the same problem after upgrading to Quickbooks Enterprise. Major PITA not having this capability with multiple payment sources.

We have the same problem after upgrading quickbooks desktop. Definitely a real pain losing that capability. Moderator below states this is not a "known" issue. Well there are quite a few people on this thread that are having the problem. Hopefully the "know" now!

Even the QuickBooks help won't work anymore.  I get Error code 33366 00000

If I can remove Merchant Service Deposit I think the sort payment will come back.

How do you remove Merchant Service Deposit?

Hi mangyan,

I'm here to share more information about the Merchant Service Deposit window.

Once you're subscribed to Merchant Service, the said window will show on the Home Page. If you want to remove the Merchant Service Deposit window, you'll have to unsubscribe QuickBooks Payments subscription.

I've also added this reference as your guide in managing your QuickBooks file: Help Articles.

You can always post in the forum whenever you have concerns with your account.

mine has also disappeared.  I just worked with QuickBooks to start taking credit cards through Quickbooks and they update alot of things in the process and obviously something happened to change it.  It also is VERY difficult for me as some months we have hundreds of external credit card payments I have to record and then batch by day which is a nightmare going through them all to find the ones for that day.

Si I realize it is sorting according to payment type by default.  I have to make all my external credit card payment visa or master card which will then sort by date.  Sad we have to find a  work around after ALL the money we pay annually now to have QuickBooks and so many things don't work,  I also lost my ability to do a credit memo from an invoice and after several hours on the phone with Quickbook nothing has changed!  Very frustrating!

We noticed our option disappeared when Merchants Services was activated. We wish they would find a solution. It is a lot easier to find a check in the deposit window when they are listed in order numerically. 

Were you able to restore the sort function on the make deposit window after disabling merchant services?

Spent 30+ minutes doing all of this.  After full rebuild of client's file, issue remains.  Not entirely surprising I suppose, as one QB rep states that this is a known issue and another states there is no issue.