Manage Connection Wise Business

Thanks for bringing this matter to our attention, user57.

We've received similar cases or reports about the issue. I recommend contacting our support team so they can add you to the affected users list. They can further review this matter and resolve it promptly.

Here's how:

1. Log in to your QBO account.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please know that the supporting hours for QuickBooks Online Plus, Essentials, and Simple Start are from 6 AM to 6 PM, Mondays to Fridays. Then, 6 AM to 3 PM on Saturdays. Meanwhile, for QuickBooks Online Advance, support is available anytime and any day of the week.

Also, I'll add this article that can help you review and classify your bank or credit card transactions in QuickBooks: Categorize online bank transactions in QuickBooks Online.

Feel free to reply to this thread if you have additional concerns regarding your bank connectivity in QuickBooks. The Community is open 24/7 to assist you.

Hello!

Is there a way you can reach out to the tech support for us? I already contacted chat and phone support prior to posting this and to be honest, they just weren't helpful and were not aware of this ongoing issue.

I recognize the significance of smooth banking operations, user57. Our goal is to ensure a seamless experience for you. Let me share some details on this subject.

Due to security protocols, we're unable to contact tech support on your behalf as it involves securely accessing your account and collecting essential information to aid the engineers in their investigation of the issue. While we cannot specify a precise resolution timeline, please be assured that our software engineers are actively working to gather insights on addressing the matter.

Here are some articles you can refer to when managing bank transactions in QuickBooks Online:

• Reconcile an account in QuickBooks Online
• Categorize online bank transactions in QuickBooks Online

Kindly return to this thread or post again in the Community forum if you require assistance with other QuickBooks tasks or have questions about bank connectivity. I'll be around to provide the support and guidance you need. Have a good one.