Manage Connection Wise Business

Thanks for bringing this matter to our attention, user57.

We've received similar cases or reports about the issue. I recommend contacting our support team so they can add you to the affected users list. They can further review this matter and resolve it promptly.

Here's how:

1. Log in to your QBO account.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please know that the supporting hours for QuickBooks Online Plus, Essentials, and Simple Start are from 6 AM to 6 PM, Mondays to Fridays. Then, 6 AM to 3 PM on Saturdays. Meanwhile, for QuickBooks Online Advance, support is available anytime and any day of the week.

Also, I'll add this article that can help you review and classify your bank or credit card transactions in QuickBooks: Categorize online bank transactions in QuickBooks Online.

Feel free to reply to this thread if you have additional concerns regarding your bank connectivity in QuickBooks. The Community is open 24/7 to assist you.

Hello!

Is there a way you can reach out to the tech support for us? I already contacted chat and phone support prior to posting this and to be honest, they just weren't helpful and were not aware of this ongoing issue.

I recognize the significance of smooth banking operations, user57. Our goal is to ensure a seamless experience for you. Let me share some details on this subject.

Due to security protocols, we're unable to contact tech support on your behalf as it involves securely accessing your account and collecting essential information to aid the engineers in their investigation of the issue. While we cannot specify a precise resolution timeline, please be assured that our software engineers are actively working to gather insights on addressing the matter.

Here are some articles you can refer to when managing bank transactions in QuickBooks Online:

• Reconcile an account in QuickBooks Online
• Categorize online bank transactions in QuickBooks Online

Kindly return to this thread or post again in the Community forum if you require assistance with other QuickBooks tasks or have questions about bank connectivity. I'll be around to provide the support and guidance you need. Have a good one.

Hi! Was this resolved? I can't have consent approved with WISE accounts. Thanks for letting me know what is the best solution (not having to spend hours on the phone). Pere

Hello, pfrancino. Your experience is important to me, and I'm dedicated to making this right for you. Please be aware the investigation mentioned by my colleague has already been closed and resolved.

The inability to obtain consent approval for your account could be due to the permission on Wise's end. That said, I recommend reaching out to your financial institution.

Meanwhile, let's confirm if your bank account is set up for online banking on the Bank Transactions page. It could also be the reason why you're unable to have the consent active. Please see the attached screenshot for a visual guide.
 

Once you've made sure your account is set up correctly and Wise allows this consent, I suggest getting in touch with our technical team. I understand you're hesitant to contact them. However, your issue needs specialized attention. Our experts can further diagnose this with their tools. 

Here's how you can reach them:

1. Hover to the Help menu. Press the Search tab.
2. Click Contact Us and choose Using QuickBooks.
3. Hit Continue, then pick the Chat or Callback option.
    

In the meantime, I suggest manually uploading your transactions into the system to proceed with your tasks. 

For future reference, you might want to check out these resources to help manage your transactions in QuickBooks Online:

• Categorize online bank transactions.
• Manually add transactions to account registers.
• Learn the reconciliation workflow.

By following these recommended steps, you can work towards seamless integration of your Wise financial transactions into QuickBooks Online. Let me know the outcome once you've contacted our support team.

Dear ShyMae, good day!

how are you doing?

I am facing the same issue with Wise app, we can't reconnect the Wise bank accounts into our QB online since last November 06, I tried to delete the app, reconnect using different browsers, but all the time i rceeive the same error message.

Please can you help with this error?

Thank you for joining this thread, Pedroks. It's troubling that this issue has been recurring. I have information to share with you about error 590 in Wise business bank and direct you to the best help. 

Currently, we have an ongoing investigation (INV-113232) regarding the inability to connect to your bank due to Error 590.  

In the meantime, I recommend contacting our support team to ensure you are added to the list of affected users. This will allow you to receive email updates about the status of the investigation.

Here’s how:

1. Access the Help menu at the upper right corner of your QBO dashboard.
2. Type Contact Support in the search tab and press enter.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter the issue.
5. Hit on Continue and choose a way to connect with us.

For your reference, you can check this article: Contact Support.

Additionally, you can explore this article to help you place your transactions into correct account: Categorize online bank transactions in QuickBooks Online.

If you have any further questions or concerns about connecting your bank account, don't hesitate to reach out by clicking the Reply button below. I'll be here.

It seems this issue is still unresolved, and unfortunately, I do not have additional troubleshooting steps to suggest.

However, I did notice that using an authenticator app to log in to QBO allows me to access more features. If you have not already done so, I recommend setting up an authenticator app, such as Google Authenticator, as it simplifies the process. Once set up, log in using the app instead of your password. After that, try disconnecting and reconnecting Wise from your apps.

Wishing you the best of luck!

I'm also struggling. It looks like it should be all set up but nothing proceeds after i connect it. QB doesn't register any of Wise's information. Frusterating.

This is not what we wanted you to experience with QuickBooks Online (QBO) for bank connections, user4562025. While our support team are currently working on this particular issue with Wise bank, what you can do alternatively is upload your Wise bank transactions into QBO manually. 

Here's how to do it:

1. Go to Bank transactions.

2. Hit the Link account dropdown button, then select Upload from file.

3. Choose Drag and drop or select files, then select the file you downloaded from your bank and hit Continue.

4. In the QuickBooks account dropdown, select the account you want to upload the transactions into, then select Continue.

5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then select Continue.

6. Choose the transactions you want to import, then select Continue.

7. Pick Yes and hit Done.

In the case you want to get updates with your current issue with Wise bank connections in QBO, what we recommend is reach out to our support team to also get included in the group of affected users. This way, you'll receive the most recent updates via email on this matter. 

Here's how to contact out support team:

1. Open your QBO account.

2. Choose the (?) Help button at the top right corner, then go to Search tab.

3. Type in 'technical support' in the Search questions, keywords or topics box.

4. At the bottom, hit Contact Us.

5. Choose either Chat or Callback.

Additionally, you can refer to this article for guidance on how to match and categorize your transactions in QBO: Categorize online bank transactions in QuickBooks Online.

If you have any additional questions or clarifications about bank connections in QBO, feel free to leave a comment below and we'll be happy to assist you.