Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI use Quickbooks Online. Our payroll company made an error and refunded us for a portion of our last tax payment. Our payroll process is to print out the payroll report from our payroll company and record the payroll in QBO via journal entries. I have journal entries for this refunded amount (it is comprised of a debit to our bank account and a credit to our bank account resulting in a net debit). When I try to match the refund amount to the journal entries, QBO never shows the 2 journal entries I need to match; it shows other ones. What do I do? I have checked and the 2 journal entries have shown up in my bank register, so the refund is there - I just can't match it to the refund from the bank feed. Thanks for any assistance.
Hi @KZ2018,
Welcome to the Community. I can help you match transactions in bank feeds to your journal entries.
There are times that some of the transactions can’t find their match from existing records. Details from the downloaded data and the journal should match to ensure it shows up.
Here are the possible reasons:
Please make sure to choose the correct date range for the transactions. It'll help the system find the journal entry from the register.
Here's how:
Also, you can use this article to review added transactions or unmatch them in QuickBooks: Categorize and match online bank transactions in QuickBooks Online.
Please let me know if you need more assistance matching transactions in bank feeds. I'm always willing to lend a hand.
Hi,
Thank you for the info. Unfortunately, none of that worked. I don't know if it was because I had to match the combo of a debit entry and a credit entry (which resulted in a net debit) and QBO wasn't able to see the linkage. I ended up netting out the amounts in the journal entry rather than writing them as 2 separate entries. That worked and allowed me to match it with the bank feed.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.