metro bank ..Try again in a few hours. (163)

Hi there, @JRDM.

I've got some insights to share regarding the error that you received when connecting your Metro Bank account QuickBooks Self-Employed (QBSE).

We currently have an ongoing issue, wherein customers are receiving error 163 when connecting their Metro Bank account to QBSE. Our engineers are still working to verify the root cause of this matter so they can apply a permanent resolution.

For now, to get your work done, you may upload your bank transactions manually to the system. Here's a link that will give you complete details on how to perform this procedure: Add transactions manually from a CSV file.

I'd also encourage you to contact our Customer Care Team, so you'll be added in the list of affected users. This way, you can get notifications whenever any updates about this matter are made available.

To add up, here are some articles that you can visit that contains instructions about categorizing your transactions and adding them in any QBSE platform like the internet browser, IOS, and Android:

• Learn what we updated with expense categories
• Learn how to enter sales income and expenses

Know that I'm just a reply away if you have any other concerns. Have a lovely day!

Hi thanks for the reply.

If I do a manual import does that mean when Quickbooks is connecting to my bank again I will get duplicates added?

Would you have any idea how long theses issues usually take to solve? If they are usually solved relativly quickly Im happy to wait for a solution.

Thanks.

Hi JRDM. Fortunately, even if your bank feed is fixed and brings in duplicates, it's nice and easy to exclude or match the duplicate transactions. Here's how you can exclude the transactions if they do come in at a later time:

1. Select Banking.
2. On the Banking page, select the For Review tab.
3. Select the checkboxes of the transactions to exclude.
4. From the Batch actions drop-down, choose Exclude Selected.

You also have the option of Matching the transactions. If you're interested in just combining the two transactions into one, then matching is what you're looking for. Here's a good article on matching and categorizing transactions that will be a huge help if you decide to take that route. As far as estimated time, since every situation is different I can't give a timeframe for the feed to be back up and running. Let me know if you need anything else, I'll be here to help. Have a great day.