Missing deposits

gremoo · ‎February 04, 2022

On my QB Desktop I have about 6 months worth of deposits that are missing on my bank report . However they show up on my A/R and I also found them under Chart of Account's 'Undeposited Funds'. When I click on one of the missing deposits I am taken to Customer Payment. After specifying the account and amount I click on the Save & Close I get the message "You need to delete this payment from the deposit before you can edit its name or amount. Discard changes and continue?" I am not attempting to edit anything just make the deposit. Can anyone help?

CharleneMaeF · ‎February 04, 2022

I know it can be difficult when you can't see your deposits on your bank report, gremoo. I'm here to help you get this resolved.

It seems like the payments are deposited incorrectly in QuickBooks. This is the reason why you're unable to see them on your bank report.

To resolve this, I'd suggest deleting the transactions in your Undeposited Funds account. Then, let's deposit them to the correct one.

Here's how to delete the transactions:

Go to the Banking menu and then select Use Register.
From the Select Account drop-down menu, choose the Undeposited Funds account.
Click Ok.
Locate the deposit transaction.
Right-click on the deposit.
Select Delete Deposit, then click Ok to confirm.

Once done, you can record the deposits. I'll show you how:

From the Banking menu, select Make Deposits.
In the Payments to Deposit window, select the payments.
Select OK.
From the Deposit to drop-down menu, select the account you want to put the deposit into.
Check the deposit total. Make sure the account and selected payments match the deposit slip from your bank.
Enter the correct date you deposited at your bank.
When you're done, select Save & Close.

For more details about the process, please see this article: Record and Make Bank Deposits in QuickBooks Desktop.

Additionally, I've included an article that'll help you match your accounts to your bank and credit card statements. This ensures your books are accurate: Reconcile an Account in QuickBooks Desktop.

I'm only a few clicks away if you need assistance managing your bank deposits, gremoo. It's always my pleasure to help you out again.

View solution in original post

CharleneMaeF · ‎February 04, 2022

I know it can be difficult when you can't see your deposits on your bank report, gremoo. I'm here to help you get this resolved.

It seems like the payments are deposited incorrectly in QuickBooks. This is the reason why you're unable to see them on your bank report.

To resolve this, I'd suggest deleting the transactions in your Undeposited Funds account. Then, let's deposit them to the correct one.

Here's how to delete the transactions:

Go to the Banking menu and then select Use Register.
From the Select Account drop-down menu, choose the Undeposited Funds account.
Click Ok.
Locate the deposit transaction.
Right-click on the deposit.
Select Delete Deposit, then click Ok to confirm.

Once done, you can record the deposits. I'll show you how:

From the Banking menu, select Make Deposits.
In the Payments to Deposit window, select the payments.
Select OK.
From the Deposit to drop-down menu, select the account you want to put the deposit into.
Check the deposit total. Make sure the account and selected payments match the deposit slip from your bank.
Enter the correct date you deposited at your bank.
When you're done, select Save & Close.

For more details about the process, please see this article: Record and Make Bank Deposits in QuickBooks Desktop.

Additionally, I've included an article that'll help you match your accounts to your bank and credit card statements. This ensures your books are accurate: Reconcile an Account in QuickBooks Desktop.

I'm only a few clicks away if you need assistance managing your bank deposits, gremoo. It's always my pleasure to help you out again.

gremoo · ‎February 06, 2022

Thank you very much. My problem is solved!

hdrogers · ‎November 21, 2022

We had vendor make a large deposit via Quickbooks on 11/4/2022. Quickbooks took their fees but the deposit never entered our account. QB says our book rejected the deposit but the funds never attempted to deposit in our account. It has been over two week, we are not able to pay our staff and have spent over 10 hours on hold with qb to be told it will be deposited soon. Can someone please help us get this figured out? It is devastating and so frustrating.

Angelyn_T · ‎November 21, 2022

It's not the impression I want you to have with your deposits, @hdrogers. Let me make it up to you by sharing some solutions to verify your transactions.

I need to check your account to identify and review why the deposit didn't go through to your account. Since this is a public forum, I won't be able to display personal and sensitive details for security reasons. At this time, I would recommend reaching out to our Support Team so a live representative can open the previous case you had and see why the deposits are rejected.

To contact support:

Open this link: Contact QuickBooks products and services Support.
Select the product or services you're using.
Follow the instructions provided in the article.

If you need to record vendor or customer transactions manually, learn the different ways in tracking the entries from these links:

I appreciate you for reaching out regarding this matter. If you have any other QuickBooks questions, please let me know. I'm looking forward to hearing back from you. Keep safe!

hdrogers · ‎November 21, 2022

Thank you very much for your response.

We have spoke with live support 9 times in the past 10 days and spent over 16 hours on hold. On three occasions we have had a supervisor call us back. We are told it should be in deposited soon with no further explanation. I agree I do not want you to share personal info here so please let me know what are the best next steps.

Thank you again.

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