Missing deposits

Thank you very much. My problem is solved!

We had vendor make a large deposit via Quickbooks on 11/4/2022. Quickbooks took their fees but the deposit never entered our account. QB says our book rejected the deposit but the funds never attempted to deposit in our account. It has been over two week, we are not able to pay our staff and have spent over 10 hours on hold with qb to be told it will be deposited soon. Can someone please help us get this figured out? It is devastating and so frustrating. 

It's not the impression I want you to have with your deposits, @hdrogers. Let me make it up to you by sharing some solutions to verify your transactions.

I need to check your account to identify and review why the deposit didn't go through to your account. Since this is a public forum, I won't be able to display personal and sensitive details for security reasons. At this time, I would recommend reaching out to our Support Team so a live representative can open the previous case you had and see why the deposits are rejected.

To contact support:

1. Open this link: Contact QuickBooks products and services Support.
2. Select the product or services you're using.
3. Follow the instructions provided in the article.

If you need to record vendor or customer transactions manually, learn the different ways in tracking the entries from these links:

• Accounts Payable workflows in QuickBooks Desktop
• Get started with customer transaction workflows in QuickBooks Desktop

I appreciate you for reaching out regarding this matter. If you have any other QuickBooks questions, please let me know. I'm looking forward to hearing back from you. Keep safe!

Thank you very much for your response.

We have spoke with live support 9 times in the past 10 days and spent over 16 hours on hold. On three occasions we have had a supervisor call us back. We are told it should be in deposited soon with no further explanation.  I agree I do not want you to share personal info here so please let me know what are the best next steps. 

Thank you again. 

I am having this same issue, but the deposit does not seem to exist to delete. I cannot find it under undeposited funds or elsewhere. When I look at the transaction journal under the payment, it does not list a deposit the transaction even goes to.

Thanks for keeping this conversation going, LizB4. Let’s team up to uncover the best approach to address the missing deposits in your QuickBooks Desktop (QBDT).

Before proceeding, I recommend checking all your accounts to ensure you don’t miss any deposits. The deposit could have been recorded in the wrong account by mistake.

Once everything is verified, let’s take a moment to check the Account column in your Transaction Journal report settings. Ensuring this is important because it can directly impact the displayed information.

For detailed steps, here's how:

1. Open the Transaction Journal report.
2. Hit on the Customize Report option.
3. Under the Column section, make sure that the Account column is selected. If it’s unchecked, tick the box to include it.
4. Click on OK to save the changes.

For your reference, please see the screenshot below:

If you still don’t see the deposits after these steps, I recommend running Verify and Rebuild Data to identify and resolve any underlying issues with your deposits.

The Verify Data utility will scan for common problems that could affect the accuracy of your financial records. On the other hand, the Rebuild Data utility will repair any data corruption detected in the verification process. Follow the detailed steps below.

To Verify Data:

1. Go to Window, then select Close All.
2. Navigate to File and choose Utilities.
3. Click on Verify Data.
4. QuickBooks will check on your company file to identify any issues.

To Rebuild Data:

1. After verifying, go back to the File menu.
2. Select Utilities, then choose Rebuild Data.
3. Follow the prompts to back up your company file and allow QuickBooks to fix errors.

Refer to this detailed help article for a complete overview of the Verify and Rebuild Data procedure in QBDT: Verify and Rebuild Data in QuickBooks Desktop.

Additionally, I’ve included a helpful article that will guide you through matching your accounts with your bank and credit card statements. This resource provides step-by-step instructions to ensure your records are accurate and aligned with your financial statements: Reconcile an Account in QuickBooks Desktop.

It’s been a pleasure assisting you, LizB4. Let me know if you have questions or concerns about your deposits in QBDT. You can also ask for assistance with your entries, reports, and the features in QuickBooks. I’m just a post away, ready to help you navigate your accounting tasks confidently.