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kgolden1
Level 1

Missing last few months data

It was there yesterday
5 Comments
MichelleBh
QuickBooks Team

Missing last few months data

Let's get the issue resolved by doing primary troubleshooting steps, so you're able to see the last few months data in QuickBooks Online (QBO), @kgolden1.

 

To start, access your QBO account using a different private window to check if it's a cache issue or not.

 

Use these keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Internet Explorer:  CTRL + Shift + P

 

Once logged in, re-check the data if its already showing up. If it's working fine, clear the cache of your regular browser to erase the junk files. Using other supported browsers is a good alternative too. 

 

Please browse through these articles below about managing reports and other topics that you might use in the future. 

 

 

Also, could you please let me know what specific data is missing, so I can give the exact information or resolution and to investigate too? You can leave a comment by hitting the Reply button below. Have a great day!

kgolden1
Level 1

Missing last few months data

Ok, I did ctl shift N and chrome separately.  Data still missing.  My  company info starts 2004 and the most current is usually visible first.  Now it shows 2004 first.  Wondering if it's too much data, or if I have to condense early years.  

kgolden1
Level 1

Missing last few months data

My checkbook register only goes up to 6/23/2020.  It was there yesterday and my balance is up to date.

 

kgolden1
Level 1

Missing last few months data

It came back .  thank you

JessT
QuickBooks Team

Missing last few months data

Thank you for keeping updated, kgolden1!

 

I'm glad to know that you can now see your prior months' data.

 

If you'll notice something unusual on your QuickBooks pages, you can do the troubleshooting steps that Michelle shared. You can also do the browser health checkup.

 

Have a good day, and enjoy the rest of the weekend!

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