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blynnharv89
Level 1

Missing transactions from bank download

Hello, please help!

I got to a point where I was caught up on transactions from my bank (05/2020) that were downloaded. So I clicked 'reconnect my bank' so that more transactions would filter through and it just showed updating for a good while without any new transactions showing up. So I logged out and back in, seeing that it did indeed download transactions to date, but when I went back to check, there was a gap between the transactions that were there perviously (a few for 6/1/20) all the way until 11/23/20. So I am thinking, the downloading was happening and when I logged out it must have been at 11/23/20.

I have tried to click 'update' and it says my account has been updated, but there is still the gap in transactions between 6/1/20 and 11/23/20. Is there a way to get these missing transactions?!

 

I appreciate any help!!!

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1 Comment 1
MariaSoledadG
QuickBooks Team

Missing transactions from bank download

QuickBooks Online (QBO) will download bank transactions for 90 days by default, blynnharv89.

 

You'll want to get transactions from your bank and manually upload them in QuickBooks. To do this, you can follow the steps below: 

  1. Sign in to your bank or credit card's website.
  2. Follow your bank's instructions for how to download CSV files of your transactions to your computer. Every financial institution has different steps. Here are steps for Bank of AmericaChase, and Wells Fargo.
  3. Check the date range for the download. It should be at least one day before the date of your oldest transaction.
  4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

After you've downloaded transactions from your bank, review the file. Make sure it's in the correct format before you upload it. Then, upload the transactions manually. Here's how: 

  1. In QuickBooks Online, go to the Banking menu or Transactions menu. Then select the Banking tab.
  2. Select the blue tile for the account you want to upload the transactions into.
  3. Select the Link account ▼ dropdown and then Upload from file.
  4. Select Browse and then select the file you downloaded from your bank. Then select Next.
  5. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then select Next.
  6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks.Then select Next.
  7. When you're ready, select Let's go.

In addition, QBO may only download transactions 2-3 times a week instead of every night. You can always update the connection to get the latest transactions between automatic downloads.

 

Once done with the upload, you are now ready to categorize and match your bank transactions.

 

Keep in touch if you need help with uploading your transaction. I'll just be one post away if you need anything else. 

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