Money is being withheld

Welcome to the Community, gardnerc96restor. I can share some information about QuickBooks Payments.
 

If this is the first set of transactions you've processed through an Intuit merchant account, your funds will be held for five business days. This includes any other batches you submit during these timeframes. If Intuit is in need of anything during or after this review, you'll receive an email. I'd recommend keeping an eye on your inbox for any communications about funds on hold reviews.
 
There's also the normal timeframe associated with obtaining money from a customer, then sending that deposit to your bank. When you process a card, it will approve or decline right away. If one is approved and there's no reason for its batch to be under review, funds will be forwarded to your bank by end of day..
 
An ACH payment can take up to five business days to receive from your customer's financial institution. Just like with a card, Intuit will send a deposit to your bank once the funds have been successfully received. If it declines for any reason, you'll receive a check writer return notification about the reject code from your customer's bank.

If a batch is processed before 3 PM PT, the money will be sent to your bank that same day. If transactions are processed after that time, they'll be deposited with the next day's batch. Once the funds have been sent to your financial institution, normally you'll see them within two to three business days. If a reject occurs, our deposit attempt will be returned and you'll be notified by email of what's taken place.
 

You can contact our Customer Care Team directly if there's a need to discuss the reviews on your QuickBooks Payments account.
 

Here's how:
1. Use your Help (?) option.

2. Choose Contact us.
3. In the Ask a question (or tell us what's wrong) field, explain what you're reaching out about.
4. Click Continue.

5. You'll be given a few different options for contacting Intuit. Select Start a chat or Get a callback.

Be sure to review their support hours so you'll know when agents are available.
 
I've included a few helpful resources that provide further information about processing transactions, funding timeframes, and funds on hold reviews:

• How long does it take for funds to reach my bank account?
• Fix rejected ACH payments
• Why are my funds on hold
• Understanding Payment Holds
• What to do if customer payments are on hold

I'll be here to assist if there's any additional questions. Have a great day!