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missoulaes
Level 1

My ATM cash withdrawals have been showing up as "received" instead of "spent?" It's happened twice now. Is there an easy fix?

 
1 Comment 1
Rasa-LilaM
QuickBooks Team

My ATM cash withdrawals have been showing up as "received" instead of "spent?" It's happened twice now. Is there an easy fix?

Thanks for visiting the Community space, missoulaes.


I can help clarify why the cash withdrawals are showing up as received instead of spent.


The information we received is dependent upon what your bank sends over to us. I suggest contacting your financial institution to properly map the transactions.


To fix this, exclude the downloaded transactions. Let me walk you through the steps.


Here’s how:

  1. Select each transaction by putting a checkmark in each checkbox.
  2. Click the Batch Actions button.
  3. Choose Exclude Selected.

The excluded transactions stay in the Excluded tab. For additional information about the process, feel free to read this article: How to exclude expenses from downloaded bank transactions.

That's it. The information I provided will help you clear out the incorrect transactions.

 

Stay in touch if you have any other concerns. Please know the Community has your back. Have a great weekend ahead.

 

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