My bank changed portals. Now when transactions are downloaded, QBO creates a duplicate account. I've de-activated the account twice but it continues to be re-created.

Hi, 2jp.

Which bank are you having a problem with? In the meantime, you can exclude and delete the duplicate transactions.

Here's how:

1. Click Transactions in the left panel and choose Banking.
   
2. Select the duplicate transactions.
3. Tap the Exclude button.
   
4. Go to the Excluded tab.
5. Pick or select duplicate transactions again.
6. Hit  Delete.
   

I've also attached some resources you can use about how to manage and split your transactions as well as other ways to categorize them in QuickBooks Online:

Assign, categorize, edit, and add your downloaded banking transactions.

Capture and categorize receipts in the Receipts tab.

If I can be of help while working in QuickBooks, feel free to let me know by adding a comment below. Have a great rest of your day!

Thank you - the Bank is Affiliated Bank in Arlington TX (routing number [removed]).  I've reached out to them but they've asked me to get someone from QBO involved.  Re your suggestion:  By excluding the transactions, they aren't posted at all which is a problem.  Until this resolved, I'm just watching the activity and changing as needed.

At the end of the day, QBO shouldn't be creating this account.

I appreciate you getting back to us and providing additional information, @2jp.

I can see the urgency of getting this resolved and I'd love to get this sorted out for you, but since the Community is a public forum, and for the security of your business, I can't pull up your account. Thus, I recommend reaching out to our Customer Care Team. They have additional tools that will help investigate this further as to why it creates the account back. 

Here's how to contact them:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.

4. Select Start messaging or Get a call.

Ensure to review their support hours so you'll know when agents are available.

If there's anything else I can do for you concerning QuickBooks, don't hesitate to visit us again. I'm more than happy to offer help. Have a nice day

Can this process be safely completed with a transaction which was previously reconciled?

I'll ensure to help you with your previously reconciled transactions, Baker5501.

To clarify, what process are you trying to mean? If it's about excluding previously reconciled transactions, then it isn't safe to do so. It's because that can cause messing up your book balances.

You may consider consulting with your accountant before proceeding with this process. This way, they'll be able to provide other options to guide you on what's the best course of action that won't mess up your book.

If you need help with unreconciling transactions in QBO, here's an article for detailed steps and a guide on how: Undo or remove transactions from reconciliations in QuickBooks Online.

If you're referring to something else, you can add your comment anytime. The Community is open to assisting you.