My Quickbooks Desktop Download doesn't work on my Mac. Can't figure out where to find the right download.

Hello, nadine12.

This isn't the kind of experience we want you to go through while calling for help. To make this up for you, I'm here to assist you in getting the installer for QuickBooks Mac. 

You can download the QuickBooks Mac installer from this page: Installer download. If you need to select a different version, simply click the Search again link.

After downloading the installer, you can start installing and setting up QuickBooks Mac. I'll link this article in case you need help with the installation: Install and set up QuickBooks Desktop for Mac.

Next, you can move your QuickBooks Online data to the Mac version through a spreadsheet file. Check this article for the steps: Export reports, lists, and other data from QuickBooks Online.

After getting all the data out, you can start importing them to QuickBooks Mac.

Do you need help managing your company file in QuickBooks Mac? Please check out the articles here for guides and tutorials. 

You can always ask your questions here if you have other concerns. Drop by in this thread and we'll see what we can do. 

@nadine12 

Just to clarify, do you need to migrate data from QB Online to QB Desktop Mac, or else?

REPLY

Hello. It got me a step closer. Now my license and product numbers don't work to register. I also keep getting the attached note when I try to post here on the community.

Good morning, @nadine12! Hope you had a wonderful weekend!

There are a couple of ways to retrieve your product info. First, you can log into CAMPS.

1. Go to camps.intuit.com.
2. Sign in with your Intuit Account login.
3. If you see multiple products to choose from, select QuickBooks Desktop.

This will give you the license and product information you need. You can also get that info from this link. All you need is your business phone number or email. 

Please feel free to reply to this post if you run into any issues. All of us here in the Community are happy to help. :)

Thank you. For clarity, I have my information in an email that was sent directly after purchase. The issue is that the numbers don't work. When I copy them in it says "invalid". IN addition, when I head to the link you provided for CAMP it gives me a BAD GATEWAY error.

Thank you. For clarity, I have my product numbers in an email that was sent to me immediately after making my purchase. The issue is that when I copy them into the registration window, I receive a message that says the numbers are invalid. I have tried multiple times to ensure I am entering the correct numbers. In addition, when I click on the CAMP link provided, I receive a BAD GATEWAY error message.

Hi @nadine12,

Thank you for your prompt reply. I'll point you in the right direction for support with your queries.

At this point, I suggest you speak to our Technical Support team for assistance. They can investigate your situation as to why you're unable to activate your QuickBooks Desktop for Mac license. 

See this article for the steps: Contact QuickBooks Desktop support. It includes their hours of operation, so you can ensure they're available when you contact them.

Utilize the comment section below if you have other queries on your QuickBooks license. I'll take care of them for you.