When I reconcile my bank accounts, I select view report and the I select print. When the page prints however, The page is blank. I have never had a problem in the past. There is nowhere to export the report that I can find and I cannot print screen from Quickbooks. How can I print my reconciliation reports?
Hi there, @dal1cas2.
I hope you're enjoying this beautiful day.
Let's try clearing the cache from your browser. Your browser will save pieces of visited websites because the browser can display the files stored in its cache much faster than it can pull fresh files. The cache will help cut down the page load time for websites. However, when websites get updates, it can cause similar issues such as not being able to print because the stored cache doesn't match the update. Below I've included the steps for clearing the cache (depending on your browser).
Once you've cleared the cache, restart your browser.
Please let me know if you have further questions or concerns. I'll be here every step of the way. Take care and have a good one!
Good afternoon, @dal1cas2.
Thank you for the quick response.
Since the steps provided by my colleague @Tori B wasn't successful, I recommend calling into our QuickBooks Online Support Team for them to further be able to determine what's causing this.
Here's how to get in touch with a live agent:
Let me know how it goes. If you have any more questions or concerns, please don't hesitate to comment below. Happy Wednesday!
I'm glad you're able to print your report using the web browser, @russellmarlowe.
I've checked and verified that we have an investigation about the reconciliation report coming out as blank when printing it in the QBO App. Our Engineering Team is now working to resolve this in a timely manner.
Since you're affected by this issue, I'd suggest contacting our QBO Support so they can sign you up to receive email updates as soon as they become available.
I'll be around and ready to help if you need anything else. Take care and have a great day!
I am having this problem as well for my QBO for Mac... so frustrating, but happy others are having the problem too! Will report so I can be contacted when fixed. Thanks very much!
Thanks for joining the thread, @StSSchoolBookkeeper.
Be sure to follow the steps my colleague @Kendra H provided to contact our Support Team and be added to the list of affected users. We'll get this fixed for you so that we can get you back to business.
I also recommend checking out our blog to stay up-to-date on all things QuickBooks. It's jam-packed with information on updates and feature improvements.
If you have any other questions, let me know below. Have a good one.
I followed russellmarlowe's suggestion above to try printing it from the browser and it did indeed work that way! So thanks very much to you for that end-around solution to this problem! Still doesn't change the fact that I have done multiple reconciliations through the "app" on my Mac desktop and never had a problem before with printing out my completed reconciliation reports, so there is definitely something not working. Thanks for the help!
Thank you for following up with printing the Reconciliation Report.
I'm glad to hear that you're able to print the report using a web browser. I did some research on this issue and discovered that there had been several reports about not being able to print the report using the application on Mac. There's an investigation that's still ongoing. I suggest referring back to the steps my colleague @IntuitLily provided and calling in since you're an affected user.
If you have any more questions or concerns, please don't hesitate to comment below. Have a safe and productive week ahead!
Thanks for the response, @russellmarlowe.
For clarification, this has been reported for both Mac and PC. If you haven't already, I recommend calling into our Online Support. They can add you to the list of affected users for INV-41724, so you'll be notified of updates and when the issue gets resolved.
Let me know if there's anything else I can help you with today!
Thank you for posting here in the Community, @Rexing CPA IL.
Currently, we haven't received any updates yet. Rest assured that our engineers are currently investigating and working on an immediate fix.
I also encourage you to reach out our Customer Care Team to add your account to the list of affected user. This way, you will get notified of any updates on the progress of the investigation via email.
Here's how to contact our customer support:
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below.Take care.
Good Morning, @russellmarlowe.
Thank you for remaining so positive while our Engineers were working hard to resolve this issue. I'm so glad that you're able to print out the reconciliation report again. The Community is always here to have your back, so let me know if there's anything else I can help you with.
Happy Friday Eve!