Need Real Conformation of an ACH Payment

I can see that you've been dealing with this issue for some time now. It's not the service we want you to experience, Publiclibrary. I'm here to help you rectify this issue as soon as possible.

I understand that you already contacted support multiple times. I would also feel that way if I were in the same situation. I also recognize your effort in gathering relevant information and proof of that payment transaction. With this, I recommend contacting our QuickBooks Payments support again.

Please know that the only way to resolve this is through our live support since they have the tools to conduct further investigation and safeguard your account simultaneously. You could request an immediate escalation on the next available agent. Also, I suggest providing your case number or having the agent check your account for the previous cases.

Here's how: 

1. In your QBO account, select Help. 
2. Choose the Search tab.
3. Click Contact Us.  
4. Type your concern. Then click Continue. 
5. You can choose Callback, Appointment, or Chat to connect with us. 
6. Kindly fill out your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

Check this article, which provides further information regarding the online bill pay feature in QuickBooks Online: Learn about QuickBooks Bill Pay for QuickBooks Online.

Moreover, you can generate reports to see a comprehensive view of your vendor bills or monitor the financial condition of your business.

If you have any more questions or encounter any other issues, please don't hesitate to comment here. Your satisfaction is our utmost priority, and we're dedicated to making this right for you. We look forward to resolving this matter to your satisfaction. Keep safe!

@publiclibrary  Well, a little birdie has said that there is a Facebook group primarily themed around trying to bring litigation and basic accountability to Intuit's doorstep.

...

That's pretty much it. Just be the noisiest wheel in the building.

Otherwise, they'll be happy to sweep things under the rug just like they did the case number you attempted to supply.

Because god forbid customers be able to connect with each other around a common issue.

@AdonL  "It's not the service we want you to experience, Publiclibrary."

@BigRedConsulting  Man, they really never stop trotting out this tired old line, do they?

You would think they'd feel at least a little bit embarrassed about it.

I had several callbacks from agents who all supplied me with the same "receipt" in QuickBooks BillPay that doesn't show anything other than an estimated delivery date. 

Clyde (15123689332) told me "we're a big company" and there's "no way to track the payment" that was paid through QuickBooks's bank. They are also their own bank, he said. But they still can't provide that information. He put me on hold to check with his supervisors, only to come back and tell me they told him he couldn't escalate the issue, nor could he provide me with an article telling me who else to contact at the legal department. 

So far, AdonL, your colleagues at QuickBooks have told me they cannot and will not help. If someone above bottom level customer support wants to reach out to us to make this right, I'm sure you can find my number through my account. 

It's interesting that other countries have mechanisms for filing complaints with QuickBooks. 

QuickBooks is effectively aiding and abetting felony theft of Public Works money and the rep on the phone told me "there's no way to track if that money was received from our bank." None.

He also told me his supervisors would not let him share a phone number for our attorney to reach out to for further assistance.  

We're just experiencing the experience they provide. What a silly thing for them to say. 

Copy, paste. Copy, paste.

I don't really even think they know what they're copy pasting and how stupid it makes them look.

@publiclibrary 

Try to contact your bank and specifically ask for the Nacha trace number. This 15-digit confirmation number is provided by the funding bank and identifies the payment. You can give the Nacha trace number to your vendor as proof of payment. It also assures you that the Nacha scheme has managed your payment. Both payors and vendors can use the trace number to track and find the payment. They can present the Nacha to the receiving bank in order to locate the payment in question.

For the next bill payment with a big amount, I would recommend to use Melio for free. You can find the Nacha trace number easily in your dashboard. You can also get the cashback to pay your first bill.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/has-anyone-been-able-to-set...