Thanks for coming by, @mchorba_FTP.
Let me share some information about credit card transactions. You'll have to match your downloaded payments with your QuickBooks transactions to resolve this. You can refer to this article for the detailed steps: How to add and match downloaded banking transactions.
About the refund, you can record it using Check or Expense by going to:
- Go to + New.
- Choose Expense, or Check.
- Select the customer you want to refund from the Payee drop-down.
- From the Payment account drop-down, tap the bank account where you deposited the overpayment to.
- On the first line of the Category column, select Accounts Receivable.
- Enter how much you want to refund in the Amount field.
- Fill out the other fields as you see fit, then click Save and close.
After that, link the refund to your customer's credit or overpayment. Here's how:
- Go to + New.
- Choose Receive payment.
- Select the same customer you used for the check or expense when recording the refund.
- Under the Outstanding Transaction section, tap the checkbox for the Expense or Check you created when recording the refund.
- Make sure the payment is equal to the open balance, then click Save and close.
For more information about the process, check out this guide: Record a customer refund in QuickBooks Online.
In case you need help in managing banking-related tasks, browse this link: Find help with bank feeds and reconciling accounts.
Don't hesitate to reply to me anytime if you have other questions or concerns with credit card accounts. I'm always here to help. Have a great day ahead.
