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In one day I had 3 CC transactions processed through QBO. 2 positives and 1 refund, the refund being larger than the deposits, creating a negative deposit.
QBO won't let you post a negative deposit so I looked at previous threads that suggested excluding the transaction from the bank match and doing a manual JE, which I've done. The problem is it still leaves the 3 transactions under "QuickBooks Payments" in Bank Deposits. I'm not sure how to remove those since they are QBO payments.
Thanks for coming by, @mchorba_FTP.
Let me share some information about credit card transactions. You'll have to match your downloaded payments with your QuickBooks transactions to resolve this. You can refer to this article for the detailed steps: How to add and match downloaded banking transactions.
About the refund, you can record it using Check or Expense by going to:
After that, link the refund to your customer's credit or overpayment. Here's how:
For more information about the process, check out this guide: Record a customer refund in QuickBooks Online.
In case you need help in managing banking-related tasks, browse this link: Find help with bank feeds and reconciling accounts.
Don't hesitate to reply to me anytime if you have other questions or concerns with credit card accounts. I'm always here to help. Have a great day ahead.
The refund was a CC refund through QBO, so the refund to the customer account was already created. Even if I do the steps mentioned, it just duplicates the credit, and still leaves the transactions open under Quickbooks Payments under Bank Deposit?
Hey there, @mchorba_FTP.
Thanks for reaching back out to us and letting us know more information on the subject.
Since this is the case and the transactions are still open, I recommend contacting our Customer Support Team. They'll be able to pull up your account to see what would be the best steps to take in order to resolved this. Here's how:
It's that easy!
Let me know how the phone call goes. I want to ensure that you get taken care of today. Bye for now!
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