Old check cleared the bank, still a reconciling item.

Thanks for reaching out to us today, @mberenson.

I have some information about the unlink check in your reconciliation report. It's possible that the check was manually reconciled. I have two ways to handle this and I'm more than happy to share the steps with you. 

First, you can change the reconcile status to blank to return the check back to the register. This way, you can reconcile again and link it. However, changing a reconciled transaction may cause an incorrect beginning balance of your account. If you need to completely start over, I suggest reaching out to your accountant to undo the entire reconciliation.

To change:

1. Go to Accounting, then select Chart of Accounts.
2. Look for the account, then tap the View register link.
3. Locate the check then change the reconcile status from "R" to "Blank".

Lastly, you can exclude the check so it won't show up in your bank feed. Here's how to do it:

1. Go to the Banking menu, then select Banking.
2. Highlight the bank account in question.
3. Tick the box next to the old check.
4. Click Exclude.

By doing so, this check won't appear in any account registers or financial reports.

Want to learn more about reconciliations? Check out these articles below.

• Undo and Remove Transactions from Reconciliations in QuickBooks Online.
• How to Fix Differences Between QuickBooks Balance and Bank Balance.
• Reconcile Hub.

Feel welcome to message me if you still have questions or concerns. I'm more than happy to assist you. Take care and have good one.

Those solutions didn't work:

1. Changing the reconcile status from "C" to "blank" makes it show up on my outstanding check report and puts off my reconciliation beginning balance. The check cleared the bank but was deleted in QBO subsequent to that period's initial reconciliation. I don't know what happened in the meantime, but all reconciliations are clean since I took over this client a year ago.

2. The transaction doesn't show up in the banking menu for me to exclude. I tried this first, as the item in my reconciliation module shows it was added through the bank feed.

Thank you for the additional details, mberenson.

If the check was deleted after the reconciliation, it can cause a problem. To fix it, you can add the transaction again with the original date. Please note that it can affect the balances on your account. I recommend checking it with your accountant if there's a need to undo the reconciliation. 

You'll want to check the articles given by my colleague above as a read-through on how to fix reconciliation errors.

Stay in touch with me if you have more questions.