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Hello there, vknies.
Good to see you here in QuickBooks Community. I'm here to help and guide you on how to show the balance amount on your bank account.
There's a possibility that you sorted the deposit drop-down arrow that's why the balance is showing as n/a. You'll need to sort the date on your bank register to show the total balance amount.
To do this, please follow the detailed steps below:
For additional reference, you can check this article: Sort a bank register in QuickBooks Online.
If you need further assistance with the steps, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and do a remote session.
Here's how to contact our phone support:
Please know that I'm just a post away if you have any other concerns about the balance amount in the Register. Have a good one.