Hello there, vknies.
Good to see you here in QuickBooks Community. I'm here to help and guide you on how to show the balance amount on your bank account.
There's a possibility that you sorted the deposit drop-down arrow that's why the balance is showing as n/a. You'll need to sort the date on your bank register to show the total balance amount. ![](https://lithium-response-prod.s3.us-west-2.amazonaws.com/intuit.response.lithium.com/RESPONSEIMAGE/e1e3f027-78c8-4c15-aafb-c9d27191b5aa.default.PNG)
To do this, please follow the detailed steps below:
- On the left tab, click Banking.
- Select Go to Register.
- Click the Date drop-down arrow to sort the transaction.
![](https://lithium-response-prod.s3.us-west-2.amazonaws.com/intuit.response.lithium.com/RESPONSEIMAGE/5d83b1d6-5c74-49b9-8df4-27c44f9a00da.default.PNG)
For additional reference, you can check this article: Sort a bank register in QuickBooks Online.
If you need further assistance with the steps, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and do a remote session.
Here's how to contact our phone support:
- Go to: Get help with QuickBooks Online.
- Click the contact us link.
- Click the Search for something else tab, and type-in Customer Support.
- Scroll-down, and click the Get Phone Number.
Please know that I'm just a post away if you have any other concerns about the balance amount in the Register. Have a good one.