On the Reconcile page, how do I get the column of circles that I use to mark an item paid to display -- that column of tick-box circles is hidden?

office272 · ‎May 11, 2022

Giovann_G · ‎May 11, 2022

Thanks for reaching out to us, office272.

No, that isn't hidden. You may have experienced some cache issues caused by too much-outdated data stored in your browser. I'll share some troubleshooting steps so you'll be able to see the column of circles where you can tick it to match with your bank statement.

Let's start by accessing your account using an incognito window. This mode help since it doesn't save any site data. You can use the following shortcut keys below:

Google Chrome, press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Safari: press Command + Shift + N

Alternatively, you can use different supported browsers to further isolate. If the issue persists, can attach a screenshot so I have a better look and find the best solution to fix it.

I'm adding these articles below for your future guidance and detailed information in reconciling your account in QuickBooks Online:

I'll keep an eye on your response, please don't hesitate to add any details below. Take care and stay safe.

View solution in original post

Giovann_G · ‎May 11, 2022

Thanks for reaching out to us, office272.

No, that isn't hidden. You may have experienced some cache issues caused by too much-outdated data stored in your browser. I'll share some troubleshooting steps so you'll be able to see the column of circles where you can tick it to match with your bank statement.

Let's start by accessing your account using an incognito window. This mode help since it doesn't save any site data. You can use the following shortcut keys below:

Google Chrome, press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Safari: press Command + Shift + N

Alternatively, you can use different supported browsers to further isolate. If the issue persists, can attach a screenshot so I have a better look and find the best solution to fix it.

I'm adding these articles below for your future guidance and detailed information in reconciling your account in QuickBooks Online:

I'll keep an eye on your response, please don't hesitate to add any details below. Take care and stay safe.

office272 · ‎May 12, 2022

Thanks for your help! Clearing the cache has made that column of check-box circles visible.

Archie_B · ‎May 12, 2022

It's good to hear everything went well, office272.

You're always welcome to reach us back or if you still have other concerns regarding reconciliation page. We'll be happy to assist. Have a good one!

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On the Reconcile page, how do I get the column of circles that I use to mark an item paid to display -- that column of tick-box circles is hidden?