Online bill pay option removed from payment options

Hi there, Jgmed1.

Thank you for visiting the QuickBooks Community. I'll be sharing troubleshooting steps to ensure you'll be able to see the Online bill pay option as a payment method in QuickBooks Desktop.

Once you've set up Online Bill Pay in QBDT, it should appear as a payment option on the Pay Bills page. Since the said feature was removed as a payment option, I suggest running the  Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies any potential data damage issues that might've caused missing one of the payment options. While the Rebuild Data utility repairs damaged data in your company file. Before this, you'll have to secure a backup copy of your company file.

To Verify data:

1. Go to the File menu.
2. Scroll down to Utilities.
3. Select Verify Data.
4. Click OK.

To Rebuild Data:

1. Go back to the File menu.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click on OK when you get the message Rebuild has completed.

For further details, you can refer to this article: Verify and Rebuild Data in QuickBooks Desktop.

Lastly, you may refer to this article to view details on how Accounts Payable records the outstanding bills for your business or track the money you owe your vendors so you'll be able to manage your expenses transactions accurately: Accounts Payable workflows in QuickBooks Desktop.

Please come back and post about your results after the troubleshooting. It's my priority that you find the success you need.

Thank you for your quick reply.  I also received a notification from Melio Support indicating that they obtained the same problem issues from other users, and they were looking into it.  Should I wait to hear from them before verifying and rebuilding data? 

Thanks for your help. 

Thanks for getting back to us, @Jgmed1. 

While waiting for Melo Support for an update. I suggest that you follow the steps provided by my colleague @ChristieAnn on running the  Verify and Rebuild Data Utilities to identify any potential data damage issues. 

To manage your expenses transactions accurately, you can check out this article: Accounts Payable workflows in QuickBooks Desktop.

Please let me know how this goes. The Community and I will be around to assist you. Take care and be safe.