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lprocks12
Level 1

PayPal error sending transactions " Something’s not quite right An error occurred downloading your latest bank transactions. Please try again in a few minutes."

As of 5/14/20, Quickbooks Online is no longer receiving PayPal transactions. When I tried to update the information I receive this error "Something’s not quite right.  An error occurred downloading your latest bank transactions. Please try again in a few minutes." There's no additional error code associated with the message. I've tried to resolve the issue today, but have had no luck.

 

Please advise.

 

Thank you!

4 Comments
Catherine_B
QuickBooks Team

PayPal error sending transactions " Something’s not quite right An error occurred downloading your latest bank transactions. Please try again in a few minutes."

I do appreciate the steps you've performed ahead, lprocks12.

 

QuickBooks and PayPal stores cache files that sometimes causes the issue why bank transactions are not downloaded. We can perform a few browser troubleshooting steps to verify if it's causing the issue. 

 

Log in to QuickBooks using a private browser and manually update your transactions. Just go to the Banking page and click the PayPal bank. At the upper-right, click Update. If you didn't see any error and transactions are being downloaded, we can switch back to the regular browser and clear the cache. You can also use other browsers to get rid any unexpected behaviors such as Google Chrome, Internet Explorer, or Mozilla Firefox. 

 

If you get the same thing, to reach out to your Customer Support team for further assistance. 

  1. Click Help at the upper-right, and select Contact Us
  2. Enter your concern something like unable to get most recent PayPal bank transactions. 
  3. Click Let's talk and select a way on how to connect with us. 

In the meantime, you might want to manually upload banking transactions

 

I'll be here if you need more help. You take care and have a great day!

Fiat Lux - ASIA
Level 15

PayPal error sending transactions " Something’s not quite right An error occurred downloading your latest bank transactions. Please try again in a few minutes."

@lprocks12 

As another option, utilize the starter plan of this connector for free.

https://www. integromat.com/?pc=quickbooks

 

lprocks12
Level 1

PayPal error sending transactions " Something’s not quite right An error occurred downloading your latest bank transactions. Please try again in a few minutes."

Thank you for trying to help.

 

I switched to a private browser, but continue to receive an error when I try to update the transactions. Note, I also cleared my history and cache, but still face issues.

katherinejoyceO
QuickBooks Team

PayPal error sending transactions " Something’s not quite right An error occurred downloading your latest bank transactions. Please try again in a few minutes."

Thanks for coming back for more support. @lprocks12. I appreciate your effort in trying the troubleshooting steps suggested by my peer @Catherine_B

 

I've checked our records, and we don't receive any reports about this issue. At this point, I'd recommend contacting our Customer Care team.

 

They have a specific tool that can check the connections between Paypal and QuickBooks and help you fix the issue. They can also submit a request to investigate the error whenever necessary. 

 

We also have some helpful tips from our available resources in the QuickBooks Online Articles hub. Feel free to search for links that are related to banking with basic steps to help you manage and fix specific banking errors.

 

Let me know if you have additional questions. We're always here to be of your service. 

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