There's an ongoing investigation about PayPal not syncing with QuickBooks. Our engineers are currently working to resolve this as soon as possible.
For now, I'd suggest getting in touch with our Support Team so you'll be added to the list of affected users in this investigation. Once added, you'll automatically receive an email notification with the latest updates.
Here's how you can reach out to us:
Click the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Problems with PayPal Sync? For the last couple of days, transactions in PayPal have not been downloading. Do I need to disconnect and reconnect the account?
The status of the investigation is already closed, DawnMN.
I'm here to help you get your those transactions into QuickBooks Online. If Paypal is connected to Online Banking, we can manually update your account to refresh the connection between your bank's website and QBO. Here's how:
If it's through the App, the data imported to QBO depends on the information shared by them. Since you're unable to sync your transactions, it would be best to give them a call so they can check your account and settings to help you with the import.