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harryr
Level 1

Problems with PayPal Sync? For the last couple of days, transactions in PayPal have not been downloading. Do I need to disconnect and reconnect the account?

 
4 Comments 4
GraceC
QuickBooks Team

Problems with PayPal Sync? For the last couple of days, transactions in PayPal have not been downloading. Do I need to disconnect and reconnect the account?

Hello there, @harryr.

 

There's an ongoing investigation about PayPal not syncing with QuickBooks. Our engineers are currently working to resolve this as soon as possible. 

 

For now, I'd suggest getting in touch with our Support Team so you'll be added to the list of affected users in this investigation. Once added, you'll automatically receive an email notification with the latest updates.

 

Here's how you can reach out to us:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

In addition, to learn more about QuickBooks Online (QBO) banking and banking feeds, you can check our help articles: QuickBooks Online Help Articles.

 

If you have other questions or concerns, you can always post it here. Thanks.

Fiat Lux - ASIA
Level 15

Problems with PayPal Sync? For the last couple of days, transactions in PayPal have not been downloading. Do I need to disconnect and reconnect the account?

@harryr 

For the time being, consider using a 3rd party connector

https://automate.io?ref=quickbooks

 

Hope it helps.

DawnMN
Level 1

Problems with PayPal Sync? For the last couple of days, transactions in PayPal have not been downloading. Do I need to disconnect and reconnect the account?

Is this still an ongoing issue?  I have a client that is not syncing to Paypal, I have no error messages, and they do have transactions.

GlinetteC
Moderator

Problems with PayPal Sync? For the last couple of days, transactions in PayPal have not been downloading. Do I need to disconnect and reconnect the account?

The status of the investigation is already closed, DawnMN.

 

I'm here to help you get your those transactions into QuickBooks Online. If Paypal is connected to Online Banking, we can manually update your account to refresh the connection between your bank's website and QBO. Here's how:

 

  1. Go to the Banking tab, then Banking.
  2. Click the Update button.

We can also manually download them from your bank and import them into QBO using the WebConnect feature by following the steps in this article:  Manually upload transactions into QuickBooks Online.

 

If it's through the App, the data imported to QBO depends on the information shared by them. Since you're unable to sync your transactions, it would be best to give them a call so they can check your account and settings to help you with the import.

 

I'm just a comment away if you need further help.

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