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2019 MAC Errors
Level 1

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

Every time I try to import downloaded transactions into my QuickBooks file it crashes.  

 

Please see the crash report attached. I've done everything I can think of to fix it and your website has no answers.  

 

I've also run the data rebuild utility several times.  Not sure why but this only happens with one of my companies.

 

Please give me additional suggestions.

 

I just removed the program and the PLIST files and reinstalled it and had the same problem!

 

7 Comments
KlentB
QuickBooks Team

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

I appreciate all your efforts in performing the troubleshooting steps, 2019 MAC Errors.

 

Several users also reported the same behavior when they attempt to import the downloaded transactions. Our software engineers are aware of this and already checking what's causing the issue to resolve it as soon as possible. For now, I encourage you to give us a short call. This way, we can directly add your contact details to our notification list. 

 

You can follow these steps to connect with us

  1. Open QuickBooks.
  2. Select to Help.
  3. Choose QuickBooks Desktop Help, then click Contact Us.
  4. Enter "Crash when clicking the Import button" in the description.
  5. Choose the best support option for you.

Please check out our support hours and contact us at time convenient to you.

 

We're unable to provide a time frame to when this will be resolved. Rest assured, we'll be sending you an email once we get this sorted out.

 

I will also get back into this thread once I receive updates from our engineers. Let me know if there's anything else I can help  you with by tagging my name in the comment section.

Foilking
Level 1

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

Is there an update on this?  It's been 2 months since this post.  I would expect they have it figured out by now.  I still can't get any banking files to load into QB without it crashing.

ChristieAnn
QuickBooks Team

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

Hi there, Foilking.

 

I just want to inform you that importing transactions using QuickBooks for Mac is still reported as an ongoing issue. And, our Product Engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Phone Support team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how to contact them:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about banking issue and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.
  • Ask the Community – allows you to post your question broadly so that a variety of experts can answer.
  • Message an Agent – Allows you to chat directly with a support agent.
  • Talk to a Specialist – Arranges a callback from a support agent.

 

Please check this article to see information on how to fix different online banking issues using QuickBooks for Mac: Fix Online Banking.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Foilking
Level 1

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

So, is Intuit offering refunds for this?  I purchased a $220 upgrade in February thinking this might be the problem.  Now, I have no ability to finish up my business books for 2019 and the program I purchased is worthless to me until fixed.  Two months seems like plenty of time to get this resolved.

Pabz_L
QuickBooks Team

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

Hello, @Foilking


Thank you for choosing QuickBooks as a partner in your business. Our developers have already resolved the issue with importing your bank transactions in your QuickBooks for Mac.

 

I recommend updating QuickBooks before importing transactions, to improve program functionality and fix known issues. Also, to have the latest version of QuickBooks.

 

To update your QuickBook for Mac, here’s how.

 

  1. From the QuickBooks▼ drop-down menu, select Check for QuickBooks Updates.
  2. If a newer version is available, select Install Update.
  3. When prompted, select Install and Relaunch.
  4. When the update is complete, QuickBooks for Mac automatically opens.

 

Once done updating.

 

Log in to your financial institution and filter accounts for a specific date range to download and import into QuickBooks. If the information does not import, you can try to deactivate/reactivate online services. Any downloaded transactions that are duplicates need to be ignored to delete, and add new and match to existing the transactions you wish to import.

 

I’ll be leaving you this article on how to add and match transactions and set up and use Online Banking. Set up and use Online Banking (Mac).

 

Please let me know if you have other questions. Have a nice day!

Foilking
Level 1

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

It does NOT work.  I'm running the latest version and the second I click on "Downloaded Transactions" it instantly crashes EVERY TIME!!

MaryLandT
QuickBooks Team

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

Thanks for the update, Foilking.

 

Since none of the steps resolved the crashing issue in QuickBooks Desktop for Mac, I highly suggest contacting our live support team. You can report this so they'll get information from an affected user. This way, they'll able to fill out the Create Investigation form to re-isolate the issue.

 

To contact them:

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks for Mac.
  3. Select a topic.
  4. Click Start a Message.

Also, if you're using the new macOS Catalina, our Product Team has identified data file incompatibility issues between earlier versions of QuickBooks Desktop for Mac 2019 and 2020 and Apple's update.

 

Feel free to read through this article for more details: Risk of data file corruption and data loss for QuickBooks Desktop for Mac users who attempt to run Q....

 

Stay in touch if there's anything else I can help you. Just tag my name and I'll get back to you.

 

Thank you and stay safe!

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