QBO does not automatically match downloaded transactions from my bank anymore. How can this feature be re-enabled or fixed? Thank you.

Good morning, @Steve6515.

Thanks for reaching out to the Community for support. I hope you're enjoying your day so far. 

When matching transactions in QuickBooks Online, there's no feature to auto-match them. You'll need to manually match them using the Find match option for now. However, on the other hand, you can set up a new bank rule. When you set up a new bank rule, you no longer need to look for a match on your bank feed transactions manually. QuickBooks Online will scan your downloaded bank transactions and compare them to your recorded transactions. 

For example, if you have an invoice for a specific customer and their payment is already there on your bank feed, the system will detect that the invoice in question is a possible match for the payment. Once it detects the match it will be highlighted with a message stating 1 record found. Of course, the number of records found can change if it detects more. The more QuickBooks uses your bank rules, the better it gets at categorizing. After a while, it can even scan transactions and add details like payees. I've included the steps to set up bank rules below. 

1. From the Banking menu, choose Rules. 
   • 
2. In the upper-right corner, click on New Rule. 
   • 
3. Fill in the required fields of the form. 
4. At the bottom, ensure that Automatically confirm transactions this rule applies to is turned on. 
   • 

That's all there is to it. Check out Setup bank rules to categorize online banking transactions in QuickBooks Online to see more details about bank rules. 

Please do let me know if you have any questions about this process. It's my goal to make your use of QuickBooks as easy as possible. As always, you can reach out to the Community or me at any time. Take care! 

Thank you  for the response Tori,

Very much appreciated.  Let me work through this and if there are any more questions I will reach out for sure.

Thanks again!.

I am having this exact same issue, but with the Desktop version of Quickbooks for Mac 2021.  In all previous versions, once I downloaded and opened a .qbo file, the transactions would automatically match themselves.  On this version, it doesn't recognize any transactions and I have to manually highlight my QB transaction, then highlight the downloaded transaction of the same amount and then hit Match.  The process is extremely laborious. Is there a way around this in the Desktop version?

Hey there, @jlk2021. 

Thanks for chiming in on this thread and letting us know that you're having the same issue but in QuickBooks Desktop for Mac 2021. 

QuickBooks tries to match transactions you download with similar entries in your register. To make a match, the check number, amount, date, and payee name must be similar with the transaction in QuickBooks. If you can’t make a match, the transaction might be new, reconciled, or the info doesn’t match. 

If this doesn't answer your question, can you please provide me with some additional information or screenshots of the unmatched transactions? This will allow me to see why this may be happening to you and your business. 

For future reference, cruise on over to this guide: Add and match transactions in QuickBooks Desktop for Mac. 

I'll be here if you have follow-up concerns about this or should you need anything else. Have a wonderful day ahead!

Thanks, Candice!  Is there something different on this version of QB than prior versions?  My payees in QB are labeled slightly differently than my payees in my online banking, but that has never made a difference in prior versions.  I know that I can create naming rules, but to do this for each one of my vendors would be extremely tedious.  I'm unsure why previous versions of QB knew to match the transactions, but this one does not.  Feels like I'm missing something.

Hi, jlk2021. 

Welcome to QBCommunity. I'm here to help you check why your bank transactions won't auto-match.

If QuickBooks can't find a match to a downloaded transaction, the program will create register transactions using renaming rules. This lets you review the matches before you can add them to the register.

To make a match, the check number, amount, date, and payee name must be similar to the transaction in QuickBooks. If you can’t make a match, the transaction might be new, reconciled, or the info doesn’t match.

You can edit the name of the vendor or what label was changed in QuickBooks to match it from your bank. 

To fix this problem, please check out this article for the troubleshooting steps:  Add and match downloaded transactions in QuickBooks Desktop for Mac.

Don't hesitate to tag my name in the comment section below if you have other concerns in matching your transactions in QuickBooks. I'm always ready to help.

Hi LeizyIM -  thanks for the link, but it's the same link shared in the prior comment.  The issue is that the transactions are not matching automatically.  I am able to match them manually, but that requires highlighting the individual transactions in the two separate windows and then clicking "match" each time.  Are you saying that QB is not matching the transactions automatically because the payee names are not identical?  Again, this has never been an issue before.  It isn't even recognizing deposits as matchable transactions and that information is identical in QB and in my banking.

It's nice to see you here today, @jlk2021,

When you connect your bank for online banking, the system tries to match them with transactions you've already entered into QuickBooks. We use the Date, Description, Payee, and amount spent or received to get the entries automatically matched.

If there are elements that will not trigger the auto-match option, the system will let you do it manually. This is the method you've been trying to do.

However, since you mentioned that this has worked before and for some reason it's not doing it now, I recommend contacting our QuickBooks Mac Support. Our representatives can help check on this and if possible get this reported to our engineers.

To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat

Let me know how it goes. I want to keep track of this banking topic and make sure it gets taken care of. I'm also here if you ever need further help with any other things in QuickBooks. Have a good one!

Thanks, Jen_D -  just got off of a two hour chat session where I shared my screen with the help desk.  After around 115 minutes, I was told my QB file "must have data damage" and then hung up on at the 120 minute mark.  When I have another two hours to spare, maybe I'll log in again to find out what "data damage" means and how it might occur.  I remain frustrated, to say the least.  Is there phone support with screen sharing available?  There seems to be a lag on the chat function with was equally frustrating both the help desk person and myself.

Hey there, @jlk2021.

Thanks for following up with us and letting us know what chat support informed you of. 

Please know that getting you back to business is our top priority. Data damage can be found in your company file after a period of time. Data damage means your company file can't be read correctly by QuickBooks. This can be caused by both internal or external factors. The majority of data damage issues can be repaired within QuickBooks by running our Rebuild and Verify utilities. Your matching feature can be affected because of data damage, causing it to not work correctly. I've included the steps to run the utilities below. 

To Rebuild: 

1. Open the File menu, then select Utilities.
2. Click on Rebuild Data, then hit OK to close all windows.
3. QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, tap Cancel to continue rebuilding your company file.
4. Once the rebuild is complete, click OK.

To Verify:

1. Open the File menu again, then choose Utilities.
2. Select Verify Data, then click OK to close all windows.

That's all there is to it. Once you've completed these steps, go ahead and try your matching feature again. 

Additionally, our QuickBooks for Mac Support Team is only available via chat. However, please know that you can reach back here at any time. 

Take care and have a wonderful weekend. 

I also have this same exact issue and I have not found the solution.  I hope we find it!

This did not help with the issue above.  My transactions automatically matched most of my downloaded transactions until about a month ago.  I know how to match them manually (like your article suggests) but I need to have them automatically match as they always have in the past.  I am using QB Desktop.  Do you have any answers for this issue?  Thank you !!!

Caroline

Hello, Caroline. 

I appreciate your initiative to follow the suggested steps by my colleagues. I do have a couple of solutions you can do to fix the automatic matching process in the Bank Feeds. 

Your rules might be affecting how the transactions are automatically matched on the Transactions list page. In this case, you'll want to delete and recreate them to fix any corrupted rules list. Here's how: 

1. Go to Banking, then hover on Bank Feeds.
2. Select Bank Feeds Center.
3. Click the Rules button at the top of the window page. 
4. Check your rules and take note of the details.
5. Go back to the rules list, and click the drop-down menu under ACTION.
6. Select Delete Rule. 

Recreate the rules and check your Transactions List page for the automatic matching process. 

Another way to fix the automatic matching issue is to use the Tool Hub utility. You can download the latest version and follow the steps to run it: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 

After fixing the automatic matching issues, do you need help with your bank reconciliation? This article can guide you with the process: Reconcile an account in QuickBooks Desktop.

If you have any other questions with QuickBooks Desktop's Bank Feeds feature or any processes in the program, please let me know. I'll get back to you to help you out. 

Did you ever get this issue resolved?  I have the same issue and I can not seem to find the solution.  Thanks. Caroline

I am having the EXACT same issue with my PayPal Bank Feed.  Until about 6 weeks ago, the bank feed transactions would automatically match to a customer's payment.  I only had to verify a handful of them for accuracy before accepting the matches.  Now, NONE of them are matching.  I have to Find Match for every last one of them (hundreds).  It is such a waste of my time to have to do this.  On a positive note, I'm glad to see that I'm in good company and not the only one with this problem.

Hi There-

I have the same frustration. The statement made in the reply about matching is not entirely correct.

For Example:

Write and deliver the following Check:

01/12/22    chk# 12345   Jane Doe     $250.00

Downloaded from Banking (after check has cleared your bank):

01/18/22    chk# 12345   Jane Doe     $250.00

Quickbooks Desktop for Mac DOES NOT auto match this transaction any more. I assume because the date is different, but, of course it will be different because they don't clear the same day in most cases. This is Extremely frustrating, time consuming, and given that QB is Monopolizing the market for Accounting software, I am really puzzled as to why the feature would no longer be there to "Approve" potential matches anymore.

If there is a way to turn that back on, I would greatly appreciate it.

Thanks

I'll share a few information about how QuickBooks matches transactions,  C_L-Concrete.

We have there different modes available on how QuickBooks matches transactions. For express mode, QuickBooks tries to match bank feeds transactions to any entries that are already in the related account. If no match is found, QuickBooks creates a new transaction for you.

 Whereas in classic mode, the transaction in the electronic statement matches the one you’ve entered in QuickBooks. If you're looking for the feature wherein you want to approve potential matches, you'll have to use Advanced Mode. If the transactions match, this will add to your register wherein you'll have the option to Approve them. The View Details option, displays information about the transaction, while the Not a match feature, tells QuickBooks the transactions don't match. You'll have to make sure to review each transaction, then from the Action column, then select either Approve, View Details ,or Not a match.

You can also select Batch Actions to quickly match them to transactions. If you’re not sure about a transaction, you can select it to view the details in QuickBooks. For more information about matching transactions, go through this article for your guide: Add And Match Bank Feeds Transactions In QuickBooks Desktop.

Furthermore, QuickBooks offers different kinds of reports that cater to your business needs. Learn how to set your report preferences. I've added this article for your guide: Understand Reports. 

Fill me in if you have further questions about your bank transactions. I'll always be right here to help.

Thank you for the reply.

I do appreciate the prompt response and information.

Unfortunately for the person who posted the problem, as well as myself, all of the things you mentioned DO NOT apply to MAC USERS. 

If you know a way to have the MAC QB display as you detailed, please let me know, because that would be a huge fix!! It would greatly cut down on time and frustration. 

TIA.

Hello, C_L-Concrete.

I'll share another way to match transactions with different dates in QuickBooks Desktop for Mac.

The auto-match feature will only function if the check number, amount, date, and payee name match those in the QuickBooks transaction. I understand how you feel right now, especially since the transactions are identical except for the clearing date.

As a workaround, set up payee renaming rules If the payee from your downloaded bank transactions has the same name as one of your vendors in QuickBooks. This makes matching easier because QuickBooks renames the transactions you download based on the conditions you specify.

Here's how:

1. On the Downloaded Transactions window, select Renaming Rules.
2. Click the + button to add a new rule.
3. Set up your rules. Choose a condition and enter the text.
   • Begins with - this applies to any payee that begins with the text you enter.
   • Contains - this applies to any payee that has the text you enter.
   • Ends with - this applies to any payee that ends with the text you enter.
   • Exactly matches - this applies to any payee that exactly matches the text you enter.
4. Select the action for the conditions you set.
   • Rename to - this renames the payee to a vendor name you select. If you want to add a new vendor, just enter the name and QuickBooks will prompt you to set up the vendor.
   • Don’t rename - the payee isn’t renamed. QuickBooks adds a default list of these “don’t rename” rules for checks, deposits, and withdrawals.
5. Once done, hit OK.

For your reference, you can visit this article for more information: Manage renaming rules for payee names in QuickBooks Desktop for Mac.

In addition, I've included the following resource how to fix reconciliation discrepancies in QuickBooks Desktop for Mac for future use: Find reconciliation discrepancies (Mac).

If you need further assistance, let us know. We're always available to help you.

I had a few great answers from Intuit about how to have Rules enter payee. It was suggested I wait 6-8 months and maybe rule would learn payee or call AmEx and tell them to fix their download. Agent hung up when I suggested I'd call back and speak to someone more experienced.

Did anyone ever find a solution to the transactions not automatically matching on Macs?  

Having the same problem all of a sudden...

it seems no solution has ever been found and online QB is still having this issue from 2021 to now.  I am using Window but still encountered to the same issue.  I tried to contact the customer service term and tried everything they told me to do but neither one work.  Then they simply told me because I am reconciling transactions that are over 6 months.  I do not feel it's reasonable given the system was able to perform the suggest match previous (just all in sudden the feature is disable and i have to match every single transaction manually) and secondly, given some clients only give us to work on their books once a year, if the system auto-shut down this suggested match feature just because the transaction is over 6 months, then it will become not friendly for the end-user and their accountant.  Also, I tried to set up bank rule, by that, the system keeps asking to select a bank account while I only have one single bank account. So I can't even set up any bank rule.   I can assume that the date and the amount matched with the bank transaction, for which it should fall to the suggested match feature.  Lastly, if anyone has other suggestion than "clear cache", "manually match", "delete and re-apply payment", "use different browser", "use private browser", please feel free to share as it's very frustrating to match every single bank transaction manually and it is very inefficiency, especially i have over a thousand transaction to match. Thank you.  

Hello, @ckjc1001.

I can see how important it is for you to automatically match all your transactions in QuickBooks Online (QBO). Let me clarify the limitations regarding automatic matching for older transactions.

When a transaction is older than six months, QuickBooks will no longer automatically suggest matches with downloaded transactions. However, you can still use the Find Match button to manually locate any existing records. Here's how:

1. Go to Transactions.
2. Select Bank transactions.
3. Choose the transaction you want to match and click Find match.

Additionally, here's a comprehensive guide on reconciling your accounts: Learn the reconcile workflow in QuickBooks.

Let me know if you have other concerns about matching transactions in QBO. We'll be right here to help you anytime.