Quickbooks Cash + envelopes - nightmare, has my money hostage

I can provide insights on how QuickBooks Cash works, @LilianaE.

I’m glad that you bring this concern to our attention. I want to help you so you can move your funds out from the QuickBooks Cash account. However, we have a specific department that can further assist with this type of issue.

On average, it takes between 2-5 business days to move money out of your QuickBooks Cash account. The speed depends on how fast your external bank processes the transfer. Since you're still unable to transfer the funds from the said account, I recommend contacting our Payments team once more for follow-up. They can securely access your account for further investigation and able to provide you a fix. The following links below are ways to connect with them:

• Chat with us
• Contact support via chat using the Merchant Service Center.

I’ve also attached some resources for more information about QuickBooks Cash account and envelopes:

• Learn more about QuickBooks Cash accounts and the Cash Flow menu
• Use your QuickBooks Cash account

I’d appreciate it if you can give me an update concerning this QuickBooks Cash account issue. I’m just in the corner, ready to help. Take care!

Thanks for your automatic response, not offense but did you read my entry?  I have been in contact with the specific department, I have 2 case numbers it's been almost 3 weeks, and I can't get a security code to transfer money, I'm not even talking about the time it takes to transfer to my account.  It is so frustrating that there are so many entries about this issue and the answers given by you guys are always the same.

I understand the impact of any delay in resolving this concern, @LilianaE.

That being said, let me route you to the best available support that will be able to further assist you in retrieving your security code.

Since the Community space is a public forum, I'd recommend contacting our Merchants Support team. A specialist can securely access your QuickBooks Cash account and verify the status of your security code. Here's how to contact us:

1. Visit: https://community.intuit.com/browse/payments-contact-us.
2. Choose the specific Merchants Service product you're using.

Don't hesitate to get back to us here if you have other questions or concerns. I'm always here to lend a hand.

still no solution, 3 different case numbers 3 weeks later, and the more I read the "Quickbooks team" responses to this issue from different users, I see you guys have no idea how to help us.  No disrespect, but QB messed up playing with their beta solution. 

UPDATE: On April 2, I still can't transfer my money or stop having my payments deposit in QBCash.  DO NOT SIGN UP FOR QUICKBOOKS CASH

UPDATE April 7

I finally was able to empty the account and cancel it!!!!!

yes, I'm so happy I can control my money.  

QB adds a banking account called QB cash. It should be the best integration of all my accounts. The credit card payments did easily get rerouted to the account but, I have no way to link the account to my QB accounting system.  There is a link under the banking tab to add the account, but it does not work.  Funny, I can link any other bank to my account except my QB checking.  Why does this not surprise me!  The response from support is word for word the same I got when I tried to get the new sales tax system working.  Which is still not working, I am doing sales tax payments manually from P&L statements.  I could do that without the monthly fee.

Agreed!

I wish I read this earlier - I’ve been over 2 weeks and still can’t get my money into my bank account. Are you still using quick books cash?

Thanks for checking in with us, jmrubalcava.

On average, it takes about 3 business days to move money into your QuickBooks Cash account. Then, it takes between 2 - 5 business days to move money out of your QuickBooks Cash account. The speed depends on how fast your external bank processes the transfer. Since you're still unable to get your money into your bank account, I'd suggest contacting our QuickBooks Payments Team. They can securely access your account and investigate what's using this issue. Here's how: 

1. Visit: https://community.intuit.com/browse/payments-contact-us.
2. Choose the specific Merchants Service product you're using.

To learn more about QuickBooks Cash account, check out these articles:

• Use your QuickBooks Cash account
• Learn more about QuickBooks Cash accounts and the Cash Flow menu

Feel free to update us after contacting our support, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always. 

On an average? It’s been over 2 weeks snd was just told again it would ve a it yet 2 days to review and release my finds into my account. I will be contacting my attorney and congress member. I will also CANCEL my account 

I have wasted hours dealing with this issue. I will save someone time, hopefully. You need to call the "office of the president" of quickbooks at [Removed] and email [email address removed]

They clearly know about this issue and are willfully ignoring it. I think it is class action time. Feel free to respond to this message if you want to join a suit with me.