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bwbl
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

 
31 Comments 31
Adrian_A
Moderator

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Let's re-authorize your integrated application, bwbl.

 

This helps us to refresh the accessibility of the application.

 

I'll show you how:

 

  1. From the Edit menu, select Preferences.
  2. Click Integrated Applications.
  3. Go to the Company Preferences tab.
  4. Click the Reauthorize button.

 

I'v also added these articles on how to sync contacts in QuickBooks Desktop: Sync contacts.

 

The QuickBooks Community team is up 24/7 to help you. Stay safe!

bwbl
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Integrated Applications in Quickbooks 2020 the Contact Sync name is not shown and Reauthorize is greyed out.  My other 2 devices with Quickbooks 2019 has Contact Sync name with greyed out Reauthorize and the same result..Revoked Certificate.  I seem to remember clicking Reauthorize once in the newly updated computer to 2020 version.  I also clicked removed Contact Sync Application Name, uninstall Quickbooks Contact Sync, Reinstall Contact Sync in hopes to see Contact Sync listed in Integrated Applications..but it is not shown in 2020.  

 

Quickbooks Sync Contacts has same action....unable to initiate due to Revoked Certificate without an option to allow access (Quickbooks will not allow any Revoked Certificate to gain access to company file data).

I have spent time via messaging tech support only to find that they could not help me and I should call Quickbooks Pro tech support.  Best I can tell is there is a possibility that Windows 10 update has required newer Sha256 and older Sync Contacts is sha1.  But I could be wrong on that one.

JenoP
QuickBooks Team

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Thanks for getting back to us with additional details, bwbl.

 

We have limited support staff at the moment due to the Corona virus outbreak. Because of this, our phone support for QuickBooks Desktop is temporarily unavailable.

 

Please reach out to our Technical Support Team through chat instead instead. Here's how:

 

  1. Go the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Let them know that you need help with the Contact Sync feature. 
  4. Click Continue, then select the Start messaging option.

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Also, I would recommend reaching out to your IT personnel to verify if you need a newer Sha for the Windows 10 update. 

 

Please don't hesitate to reach out to us again if you have other questions. 

bwbl
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

No Contact Sync listed in Application Integration under Edit/Preferences/Company Preferences.  As stated previously the Reauthorized button is grey and clicking is not available.  I ran quickbooks as administrator, the reauthorize button was available but Contact Sync not shown in application list.  I clicked it anyway.  No change, still getting Revoked Certificate when i select File/Utilities/Synchronize Contacts/Launch

bwbl
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

getting no help from Intuit, will have to look else where. Supplied by and Created by intuit ?-not third party, a feature within QB pro and can not get the Certificate for Contact Sync renewed. 

 

https://quickbooks.intuit.com/learn-support/en-us/download-products/sync-outlook-contacts-with-quick...

 

More than frustrated over this;

 

Charies_M
Moderator

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Thanks for coming back, bwbl.

 

I appreciate the details you've added about your concern. 

 

I see you've already tried to get in touch with our support team. However, this situation requires a more thorough investigation and I suggest contacting them again using the information provided by my colleague JenoP.

 

Also, due to our the limited support staff as of the moment, I suggest reaching out to them at a later time.

 

Let me know the results as I want to make sure this is taken care of. I'll keep an eye on this. Wishing you well.

bwbl
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

From Microsoft for windows 10:

January 28, 2020 Signatures On The Certificate Trust Lists (ctls) For The Microsoft Trusted Root Program Changed From Dual-Signed (sha-1/sha-2) To Sha-2 Only. No Customer Action Required.

 

I Am Going To Guess That QB Contact Sync Is Sha-1 And Has Not Been Changed To Sha-2. I Have No Idea How This Is Accomplished, But I Am Guessing It Is Something That Has To Be Done By The Developer/writer Of QB Contact Sync And Not Outlook As Suggested By Tech Support.

bwbl
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

From Synergration developer of Contact Sync:

Hi Bill,

 

Unfortunately, we stopped supporting that software some time ago.  Officially Intuit, having integrated it into QuickBooks many years ago, agreed to handle primary support however we helped solely because they generally failed to.    

(bold text not in original email)

 

I sincerely wish I could be of more assistance.  

(name withheld)

Lead Developer

 

OK so now where do I go from here??  Intuit, can you get the integrated software to work as advertised?

MaryLurleenM
Moderator

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Hello there, bwbl,

 

You'll want to check QuickBooks Desktop Martketplace. There might be a supported apps you can use.

 

Go here, https://desktop.apps.com/home.

 

I'll be around if you need more help.

bwbl
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Hopefully the included integrated Contact Sync feature will get resolved soon.  I am doing duplicate entries for every new customer, one for quickbooks, one for outlook.


Victor E Schaller Jr
Level 2

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

I too am having same issues, contacted QuickBooks, no help. They had me uninstall QuickBooks and Outlook. Did not solve, and are pushing the buck, spent 3 hours on tech support.

Can't reauthorize as it is greyed out, need this fixed asap or make an app on the marketplace to do the job. There currently is no app because it was built in the program.

LieraMarie_A
QuickBooks Team

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Hi there, @Victor E Schaller Jr.

 

Currently, this is an ongoing investigation about this error when trying to sync their third party applications connected to Quickbooks' Remote Data Sharing Server. This seems to be caused by an old version of the RDS installer. There is a forum post on our Developer site that has some steps you can try to resolve this. Let me send you the links: 

 

Let me know if you need further assistance. Stay safe.

Victor E Schaller Jr
Level 2

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Did not fix outlook sync issues, it's 3 months not working. This is unacceptable.

Victor E Schaller Jr
Level 2

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

did not fix outlook sync issues, almost 3 months not working, this is unacceptable. either fix it or create a third party app. you are destroying my business. Using QuickBooks for 20 years and I'm a beta tester. You can blow up my e-mails with tests during tax season and corona-virus, but you can't fix a simple program. A disgrace.

Chris1980
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

I'm having this problem with contact sync too.  Intuit please fix this problem immediately.

Chris1980
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

When will Intuit have this problem fixed?

Ryan_M
QuickBooks Team

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Hi @Chris1980,

 

I'll take care of this query for you.

 

According to the system requirements for QuickBooks 2020, the Contact Sync is only compatible with Office versions up to 2010. It's an older application that hasn't been updated to work with current versions of Office.

 

With that said, I suggest following the suggestion of my colleague @MaryLurleenM above. 

 

Feel free to get back here in the Community in case you have other concerns. I'll be sure to get back to you. 

Chris1980
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

I installed Outlook 2010 on a computer to attempt to sync my customer list with Outlook.  I still get the error.

Kristine Mae
QuickBooks Team

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

We'll have to take a better look at this, Chris1980.

 

I'd suggest reaching out to our customer care support. An agent has more tools that can investigate this further. Please follow JenoP's steps on how to get in touch with us. 

 

Let me share the article on how to sync Outlook contacts with QuickBooks Desktop as future reference.

 

The Community is open 24/7. Please don't hesitate to reach out to us. Keep safe! 

 

Moe6
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

The problem is that the certificate expired. We need a version of ContactSync that has a non-expired certificate.

MadelynC
QuickBooks Team

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Thanks for checking out with us, @Moe6.

 

Some certificates aren't automatically updated. These usually occur if there are updates that happen between 2 applications. Currently, no certificate has a non-expiry version. You’ll want to update them manually.


Let’s check first if you have up to date QuickBooks Web Connector. This way, we can ensure you have the latest version number which is 2.3.0.36. Here’s how you do it:

 

  1. Go to the Windows Start menu then search for a web connector.
  2. Click Open.
  3. Check the version. If you need to update it, here’s how to download and install the latest Web Connector version.


Once done, please verify again the digital signature date. You can follow these steps below:

 

  1. Right-click the application icon, then select Open File Location.
  2. Right-click the application extension (ApplicationName.exe) then click Properties.
  3. Select the Digital Signatures tab.
  4. Highlight the Name of Signer then hit Details.
  5. Press View Certificate from the General tab. 
  6. Check the Valid from date. If the digital signature date expired, you can reach out to your IT to get the latest certification for the third-party application.
  7. Hit OK to close.   

 

You can always count on me if there’s anything I can help you with.            

Moe6
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

I work for the IT department in my company, and I have the newest version of Web Connector, Quickbooks, and ContactSync, and the certificate still shows expired. Where can I get an active certificate?

JonpriL
Moderator

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Hello @Moe6,

 

The latest and valid certificates are automatically installed once the latest version of QuickBooks is also installed. With this, you can contact our developer support so a specialist can help you manage your certificates. Here's how:

  1. Go to the Developer Support page.
  2. Tap QuickBooks Desktop.
  3. Hit Ask a QUestion.

In the same manner, you'll want to contact the Technical Support of the other app you wanted to integrated with QuickBooks web connector. From there, someone can help you get their latest certificates and install them in the system.

 

Lastly, here's an article you can read for ideas in case you receive errors while utilizing the web connector and its function: Fix common Web Connector errors.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

Moe6
Level 1

Quickbooks Contact Sync Revoked Certificate pops up when using Utilities/Synchronize Contacts is clicked. No option to renew or allow access to data

Do you know who developed Contact Sync so I can contact them for an updated certificate? (https://quickbooks.intuit.com/learn-support/en-us/download-products/sync-outlook-contacts-with-quick...)

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