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Level 2

QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

I have a Chase Bank .QBO file downloaded to my computer.  With my QuickBooks company open I double-click the QBO file and QuickBooks immediately quits every time.  This has worked perfectly until now.

 

I have another Chase Bank account where I continue to have zero issues importing that .QBO file, its only this one account with a problematic file.

 

I have restarted my computer several times and tried downloading the file multiple times from my bank but they all cause QuickBooks to quit.  

 

Any advice?  Thank you in advance!!

Solved
Best answer 01-22-2019

Accepted Solutions
Anonymous
Not applicable

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Thanks for getting back to us, emed,

 

I can share some updates about the issue you're getting when importing .qbo and IIF files.

 

Our Support Team recently tagged this as an ongoing issue with QuickBooks Desktop. They're already working to roll out a fix for this unexpected hitch. While our engineers are still investigating to implement a solution, I'd recommend getting in touch with our QuickBooks Mac Support so you're added to our notification lists of affected users.

 

There they can provide you additional workarounds to complete your work temporarily. Here's how you can get them:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Mac Desktop.
  3. Click on the Company File menu.
  4. Scroll-down and click either Get Phone Number.

That should do it, emed. You can have our representatives add you to the investigation number INV-24949. Once done, you'll get live notifications when an update is available.

 

Please feel free to get back to me anytime if you need further help. Have a good one!

View solution in original post

30 Comments
Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

I am having the exact same problem.  I am fully updated, I rebuilt the file, etc....  So I've done plenty of trouble shooting and it is still crashing.  Very frustrating to say the least.  This time of year!  Following this thread for a solution!

  

Level 8

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

What happens when you use the import option from the downloaded transactions window or the file menu?

QuickBooks Team

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hi everyone,  

We can download the Diagnostic Tool to fix the crashing issue. 

Here's how:

  1. Click on this link QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Restart the computer after running the tool to ensure the components are properly updated.

Once done, try importing again. 

If you have any further concerns, please let know. I'm here to help out.

Level 2

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Thank you for your help - unfortunately when I try to open the Diagnostic Tool file I receive an error message that I can't open it because Microsoft Windows applications are not supported on macOS.  Do you have a Mac version I can use please?

Level 2

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Thanks for your response.  The same action happens (QB automatically quitting) when I do either one of those.

Anonymous
Not applicable

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Thanks for getting back to us, emed,

 

I can share some updates about the issue you're getting when importing .qbo and IIF files.

 

Our Support Team recently tagged this as an ongoing issue with QuickBooks Desktop. They're already working to roll out a fix for this unexpected hitch. While our engineers are still investigating to implement a solution, I'd recommend getting in touch with our QuickBooks Mac Support so you're added to our notification lists of affected users.

 

There they can provide you additional workarounds to complete your work temporarily. Here's how you can get them:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Mac Desktop.
  3. Click on the Company File menu.
  4. Scroll-down and click either Get Phone Number.

That should do it, emed. You can have our representatives add you to the investigation number INV-24949. Once done, you'll get live notifications when an update is available.

 

Please feel free to get back to me anytime if you need further help. Have a good one!

View solution in original post

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Apparently this is not a quickbooks issue but I have just got off the phone with quickbooks support and it is an issue with the chase QBO files.

Chase is apparently working on it.   Lets see how long it takes them to fix.  Yes a bad time of year to have this issue

QuickBooks Team

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hi, jameskeller4813old.

 

Thanks for joining this thread. I'm here to provide some additional updates about the issue when importing .qbo and IIF files. 

 

Currently, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

 

You can contact our phone support by following the steps provided by my colleague @Anonymous above.

 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Any update status on this? I am still having problems.

 

Cyndi

QuickBooks Team

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hello there, @cwong.

 

Thanks for joining the Community today. Allow me to provide information regarding the importing .qbo and IIF files in QuickBooks for Mac.

 

At this time, our engineers are still working with our banking team to get this issue resolved in a timely manner. For now, I'd suggest reaching out to our QuickBooks Mac Support so you'll be added to the list of the affected users. This way, you'll be able to receive notifications via email about the status of the issue.

 

Please provide the investigation number 24949 to our representatives as the reference of your call.

 

To reach them:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Mac Desktop.
  3. Click on the Company File menu.
  4. Scroll-down and click either Get Phone Number.

Once the issue is resolved, I or any member of the Community will be happy to update this thread.

 

This should get you moving today. Please know that I'm just a reply away if there's anything else you need. Take care!

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Is this fixed yet?

Moderator

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hello malba2366,

 

As I checked our resources, the engineers are still working on fixing this issue. We appreciate your patience while waiting for a resolution. 

 

If you have any questions, please let us know. We'll be right here to help. 

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

This is a link to an .exe file and this is a QB for Mac thread.  .exe files don't work on Macs.  Why is this thread marked as solved???  This continues to be an issue and its been a few weeks.    

 

Is this an issue with QB for Mac 2019 or just the 2016 version?  I running 2016 and still getting the crashes.  If this issue is resolved with the new version I guess I will consider the upgrade however there is no sense to pay more for something that doesn't give you more.

 

Anyone know if QB for Mac 2019 actually solves this problem?

QuickBooks Team

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hello there, gwinnyd.

 

Thanks for joining this thread.

 

The issue with QuickBooks being unable to verify the Financial Institution information for this download or "OL-222" when attempting to import a webconnect file downloaded from Chase is reported to be ongoing issue. We are still working with Chase Bank to come up with a fix.

 

We will update this thread once we receive confirmation from our product engineers.

 

For now, you can visit this link to learn more about the latest updates on the investigation: https://quickbooks.intuit.com/community/Banking/ALERT-Error-QuickBooks-is-unable-to-verify-the-Finan....

 

 

Let me know if there's anything else you need. I'm always here to help.

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hi,

This worked for me two weeks ago after I uninstalled and re-installed Quickbooks, even ran the diagnostic tool. Now, it is not working. I am updated to the most current Mac Desktop Quickbooks. Even when I am in Downloaded Transactions and want to switch accounts I have QB crash on me. 

Moderator

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hi symmarkgroup,

 

Thanks for joining the Community. I'm here to ensure you're able to navigate QuickBooks without any issues.

 

Let's start by running the Verify and Rebuild utility tool to resolve this issue. This tool can help identify and remove common data issues in QuickBooks Desktop for Mac. Before doing so, please secure a backup copy of your company file.

 

Here's how to run the tool:

  1. Go to File and select Utilities.
  2. Choose Verify Data.
  3. If a problem is detected, go back to Utilities.
  4. Select Rebuild Data

As a reference, you can also check out this article for more troubleshooting steps: Resolve Crash Catcher displaying while using QuickBooks for Mac.

 

From there, you shouldn't have any further issues after following these steps.

 

Please keep me updated on how this goes. I want to make sure everything you're all set with this concern. 

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

I don't think is a Chase Only Issue since it's happening to me on Amex QBO

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Definitely not limited to Chase.  Crashes EVERY time an Amex qbo import is completed & window closed.  Only portions of the import "stick".  I end up needing to do 2-3 imports to finally capture all transactions.  Started happening with qb2016, hoped it would be fixed for qb2019.  Nope.

 

Please Intuit - this must be rectified.  I don't relish the idea of searching out a bookkeeping alternative, but these hiccups & limitations that the Mac version continues to have as compared to Windows is crippling to my productivity.  And I'm not switching platforms across my business...

Moderator

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hello WJJH,

 

I appreciate you for posting here in the Community. I'm here to assist you with your concern about importing the QBO file format from AMEX.

 

I've checked here and haven't received reports from other users concerning importing the data from the AMEX bank. If the problem persists after running the Verify and Rebuild Data, I recommend reaching out to our Support Specialists this time.

 

In case you need the steps, I'm adding the article I recommend on this (scroll down to Step 2):

 

Verify and Rebuild Data.

 

I want to make sure our Support Specialists will be able to determine the cause of the issue as soon as possible. One of them will assist you further regarding the problem and perform any escalations whenever needed.

 

Here's how you can reach them:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop for Mac.
  3. Choose a topic.
  4. Scroll down and click Get Phone Number.

Please keep in touch with me on how this goes. I'll be here to help anytime you need further assistance with the crashing issues.

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

My Chase .QBOs work fine.

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

No, 2019 still crashes.

Moderator

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Thank you for reaching out to us, @PapaArt.

 

If you get to try the troubleshooting steps provided by my colleague, AlcaeusF, and you get the same results, I recommend reaching out to our Customer Care Support. They have the tools to pull up your account securely and run screen-sharing to help you get to a resolution quickly.

 

Here's how you can reach them:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop for Mac.
  3. Choose a topic.
  4. Scroll down and click Get Phone Number.

That should point you in the right direction today. Keep me posted how the call goes by leaving a comment below. I'll be happy to help you further. Have a great rest of your week.

Level 1

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

I have exactly the same problem with AMEX. Every time I try to import their qbo files from Quickbooks 2019 for Mac, it crashes.

Anonymous
Not applicable

Re: QuickBooks for Mac keeps quitting when I open a .QBO file from my desktop to import.

Hi there, lmandu.

 

There are times that the damaged user profile can cause the issue you’re having. Let’s try to fix this by creating a new Mac OS user. Here’s how:

  1. Go to System Preferences and select the Users & Groups icon. 
  2. To add a new user (with Administrator permissions), click the + button. 

Once done, log in with this user, open QuickBooks and try to import the transactions again. 

 

Also, incorrectly formatted .QBO files can impact the import process. You might want to check the name length of the transactions. More than 32 characters can cause issues like this to happen.


If the same issue continues, it’d be best to report this to our support team so they can investigate the issue further. 

 

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop for Mac. 
  3. Choose any topic. 
  4. Scroll down and click Get Phone Number.


Connect with us again if you have other concerns about QuickBooks. 
 

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