ALERT - RESOLVED Error: QuickBooks is unable to verify the Financial Institution information for this download, when importing a webconnect file from Chase

Hi @197502,

We are still working with Chase to make sure that this has been resolved to all affected customers. They gave us update last Feb 7, 2019, since then, we have been receiving confirmation for some that it is already working.

Please continue to bear until we have this completely resolved with Chase. Thanks!

Hi there, @Gary9284.

I'm here to help share some information about importing or downloading transactions with TD Bank.

I've checked and verified that we received reports with other users getting the same performance issues when trying to import/download transactions with TD Bank. We've already submitted a ticket about this issue and our banking team is currently working with TD Bank for an immediate fix.

As of now, I suggest getting in touch with our QuickBooks Support Team for you to be added to the list of affected users and receive an email notification with the latest updates.

For additional information about importing bank transactions, you may check these articles:

• How to upload more than 90 days of bank transactions
• How to import bank transactions using Excel CSV files

Please don't hesitate to add a post/comment below if you have any other banking concerns, I'm always here to help you!

Thanks for keeping us updated, rovision.

I'm happy that your Online Banking for Chase is working properly. We truly appreciate you for letting us know how it works.

Let me share this article too on how to automatically download bank transactions: Downloading bank transactions automatically (bank feeds).

I'm only a post away if I can be of additional assistance. I wish you a wonderful rest of the week.

Hello there, WaterskiCowboy.

As my colleague JaneD shared above, the error code occurs if the .qbo file provided by your Umpqua Bank contains invalid formatting or information. With that being said, QuickBooks can't properly read the data from your WebConnect file.

To fix this issue, let's download the file again directly from Umpqua and make sure that the information and the mapping of the fields are correct. 

Once done, let's import the .qbo file again.

If you want to download the transactions from your bank, let's double-check that it is a .qbo file. Then, try importing again.

If you still see an error, you can follow Step 3 in this article: Review notifications from your bank.

When you're ready to add and match the transactions, you can check this article as your guide: Add and match Bank Feed transactions in QuickBooks Desktop.

I'm just around if you needed help. Have a good one!

Hello, @Aneal.

When connecting your bank, you'd want to make sure that your QuickBooks is updated to the latest version. Also, there are two possible reasons why you're being prompted with the error issue.

• The Bank ID is not correctly entered in QuickBooks.
• QuickBooks is not able to recognize your bank's ID code.

To resolve this error, let's perform the following troubleshooting steps:

1. Create a backup of your company file in QuickBooks.
2. Download QuickBooks Desktop latest release version.
3. Update your Internet Explorer browser to the latest version.
4. Select the correct bank account.
5. Switch between banking modes.

Also, you can try connecting your Pinnacle and Towne Bank account using a sample QuickBooks company file. Here's how:

1. Open QuickBooks.
2. Go to the File menu.
3. Select a New Company.
4. Pick Express Start.
5. Add your bank account to the Chart of Accounts in the newly created test company.
6. Set up the record for Bank Feeds.
7. Now You can download or import the.QBO.

If you're able to successfully connect your bank, you'd want to run the Rebuild Data tool. It helps resolve any possible data damage in your company file that may have caused the error. You can refer to this article for more detailed instructions: Fix data damage on your QuickBooks Desktop company file.

Keep me posted if you have other questions about connecting your bank account with QuickBooks. I'm always here to help.

Thank you for joining in on the thread, vivia.

I see that you've been through a lot of steps to resolve your issue with connecting your Capital One account. I'd also share the same sentiment if this happens to me.

It's hard to conclude that QuickBooks Desktop is having an issue with Capital One bank. Yes, we may have clients who reported certain issues, but this doesn't mean everyone has the same concern. The issue could only be due to a specific error, only happening to a specific bank account type, happening in a certain region, an effect of the changes in the bank's server, etc.

If you've been contacting our Support team about a specific issue (error message, code, or incident), I assume they've already created a ticket so our engineers can investigate that issue further. That's what we normally do when the front-line agents cannot resolve an issue after trying all the necessary steps in our references. If they haven't mentioned about that, you'll want to contact them again or you can post the issue here so I can check it for you.

I'm just right here if you have other concerns.