Quickbooks is not transferring my payments to my bank but "reviewing" them for over a month now without any cause. Ho do I speak with a manager?

Hi @leah-freeland,

I'll share insight on how you can deal with this situation, where you haven't received a customer's payment via QuickBooks Payments. 

In cases where there's an issue with a customer's payment, I suggest you check your registered email address. You'll receive an email from us, and that's how you can move forward. 

For more information, see this article: Find out when QuickBooks Payments deposits customer payments. It's a step by step guide on how you can check your customer payment's status. 

If you want to proceed with contacting our QuickBooks Payments support, keep this article for reference: Contact Payments or Point of Sale Support. It has their hours of operation so you know when they're available. 

Do you need further assistance with checking a customer payment status in QuickBooks Online? Let me know in the comments below, and I'll get back to you. 

No, I'm not getting the answer I want. QB is holding nearly a half million of my payments and has provided no rational at all. 

It is theft at this point and I'm complaining to the BBB and every consumer board I can contact.

QB is not even calling me when promised, providing answers as promised nor responding to my emails. They've asked for bank statements which is unbelievable in light of the fact that my bank account is literally connected to QB. We've had zero payment disputes.  

In the meantime they've reached out to ask if I'd like to barrow money. I believe this is a scam that allows QB to use my funds to make loans to other businesses. There can be no other reason.

I've contacted QB and the customer service experience has been on par with At&T- about as bad as it can be.

I've been promised call-backs by supervisors. They never call.

I've provided information as requested and that's made no difference.

The fact is QB is taking our money, charging a fee, then holding it for their own use under questionable and untrue auspices. 

I've filed complaints with various government agencies and will next file a lawsuit.

Your answer is worthless.