Quickbooks online mobile deposits

Hello there, Timw3. Let me share some information regarding mobile deposit option is missing in QuickBooks Online (QBO).

Please know that mobile check deposits aren't available to all customers. However, if you're eligible, you'll see the option to Deposit checks when you click Get Money.

Since you've mentioned you had this feature before and it's now missing, you can clear your app's cache. The accumulated cache might be causing this behavior.

For Android:

1. Proceed to the Home menu or tap the three dots in the right upper right corner.
2. Tap on Settings, then select Refresh Data.
3. Press Yes.

For iOS:

1. Go to your iOS Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

If you get the same result, you can check out this article to solve the common error in the mobile application: Common Errors in the Mobile App.

In case a transaction you processed gets disputed and the money goes back to the payer, here's how to handle chargebacks and retrieval requests for QuickBooks Payments. 

Let me know if you need more assistance with QuickBooks Checking. I'm always here to help.

Thanks for your response. I can't find the path you describe you clear the cache. Does settings mean IOS settings ob my Mac or iPhone? or settings within the quickbooks online app? I tried both and can find the next entry "quickbooks online". or anything else that makes sense.  Sorry for being a little dense. :(( TW

Hello. Thank you for your response. I am not able to find path/steps you list as a method to clear the app cache.

I tried looking in the iOS settings on my iPhone and on the quickbooks online app on my iPhone and on the quickbooks online I log into from my Mac. Didn't find the first step.."Open settings and swipe down to quickbooks online"  Only found "quickbooks" tab in iOS settings on iPhone but that did not lead to the next step. Sorry for being a little dense. TW

Hello, @Timw3.

I'm here to help you refresh the application data in your settings. For IOS devices, you'll have to select the Offload App option. This process will reset the app to its original state, eliminating any potential issues caused by outdated or corrupted data.

To refresh the application, here's how:

1. Go to your iOS Settings, then tap General.
2. Press the iPhone Storage, then click the QuickBooks Online app.
3. Tap Offload App.

Moreover, if the problem remains, I suggest uninstalling and reinstalling the app. 

Additionally, I've added these articles that'll help you learn more about managing and utilizing the QuickBooks Checking feature:

• Learn More About QuickBooks Checking
• Use the QuickBooks Debit Card to Get your Cash

Please let us know if you have any further concerns about using the QBO app. You can leave a comment below, and we'll be here to assist you.

Hello. I followed your instructions. Offloaded the app; reinstalled; tested no mobile deposit. Then I uninstalled the app, reinstalled the app, logged in. The mobile deposit function is not available.  Thanks your help. I will try working with QB customer service tomorrow. TW